New Member
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Login loop on streaming apps
I'm a DIrectv satellite customer. When I try to login to content providers (cbs sports network, yesnetwork.com) to watch on my computer using my directv login, when using chrome and safari I get stuck in a login loop. I login, but it sends me back to the "choose your provider" page, I choose directv, get sent to the directv login, enter my credentials, and then get sent back to the login page. It works fine in firefox and on my iPhone so i know my credentials are accurate and active. This has happened on two different sites. Not a huge deal since I can watch on firefox, but I prefer to use chrome and don't understand why it won't work there.
I have a new macbook pro running Mac OS Monterey 12.4, the latest versions of the browsers and have cleared my caches multiple times.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
There are some limitations specific to each browser, some apps will not work properly if all cookies are blocked. Please try the following steps.
For Chrome:
1. Open "Settings" in Chrome, and scroll down to "show advanced settings"
2. Under Privacy, click "Content settings"
3. Set the cookie option to "Allow local data to be set (recommended)" or
4. Set the cookie option to "Keep Local Data until You Quit Your Browser"
For Safari:
1. Open "Preferences" in Safari
2. Click the "Privacy" tab
3. Set the cookie option to "Always Allow" or
4. Set the cookie option to "Allow from Current Website Only" or
5. Set the cookie option to "Allow from Websites I Visit"
In case the issue persists, please try by contacting the Streaming Apps that are experiencing this issue, so they can properly address this situation.
Juan, DIRECTV Community Specialist
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