Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

 • 

1 Message

Monday, November 29th, 2021

Loss of picture & sound.

New subscriber, two TV's, master bedroom & living room.  Living room TV perfect, main box located there, bedroom TV lost sound Monday but kept picture, both picture & sound disappeared Tuesday.  Turned set back on Wednesday and everything worked.  Turned on tonight and picture but no sound, shut it off and turned it back on, no picture or sound. All connections are good, inside & out.

Oldest First
Selected Oldest First

Community Support

 • 

255.7K Messages

4 years ago

Hello @kohunter! Thank you for reaching out. 

 

Please tell us, are you getting any error messages? 

 

You may want to use different HDMI cables to see if you still get no picture and sound. Also, please refresh your DIRECTV service by clicking on My Equipment.

 

For additional assistance, do not hesitate to reach back out to us.

 

Faith, DIRECTV Community Specialist.

 


NEED HELP?