New Member
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3 Messages
New Menu
I HATE (yes, hate) the new menu. Can't find anything and totally frustrated. 20+year customer but may have to change providers to something user friendly!
New Member
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3 Messages
I HATE (yes, hate) the new menu. Can't find anything and totally frustrated. 20+year customer but may have to change providers to something user friendly!
Ludwick577
ACE - New Member
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3.8K Messages
2 days ago
New menu? Can you give me details about what you don't like? Not sure what you are talking about.
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DIRECTVhelp
Community Support
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256.3K Messages
2 days ago
We hear you, and don't want to lose a 20-year customer over a new update. To help us improve, which specific parts of the new menu are causing you the most frustration? Please let us know so we can pass your feedback to our team for future updates. Charles, DIRECTV Community Team
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janice805
Mentor
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238 Messages
2 days ago
What new menu?
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ylca87
New Member
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3 Messages
2 days ago
Off the top of my head, just to name a few.....
1. I cannot see list of recorded programs with the # of episodes recorded
2. I cannot delete from the recently recorded list
3. Not all recorded programs are showing up in "recorded " (I.E. 15 episodes of Tom Hanks WWII)
4. Where did the guide go?
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DIRECTVhelp
Community Support
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256.3K Messages
2 days ago
Thank you for sharing these details. There are no recent changes to the DIRECTV Stream menu, but updates were made to DIRECTV Satellite. We know change can be tough at first, but rest assured this enhancement was made to improve our customers' experience. If you are using satellite, you can easily access the classic grid using the Guide button on your remote, and try sorting recordings Alphabetically to find missing episodes. We've passed your notes to our team for future update consideration. Charles, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
1 day ago
Are you a Directv Satellite or Stream customer?
(edited)
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ylca87
New Member
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3 Messages
1 day ago
Satellite.
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JefferMC
ACE - Expert
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37.2K Messages
10 hours ago
How long ago did you start seeing this "new" menu, ylca87?
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