On Demand shows showing 927 error or have to record

Been having problems watching on demand shows.  Sometimes I get a 927 error code saying content is not available at this time.  Also, sometimes when I select cast&crew from the info page, it freezes and spins for a long time.  

I called customer service several times this month.  They sent a technician this morning.  He said it was my internet package and I needed to upgrade to a faster speed.   I did.  Checked Direct TV again and same problem.

So if increasing my internet package did not resolve this issue, what is the problem?