New Member

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5 Messages

Thursday, April 24th, 2025

Satellite signal outage, switching to internet

For two days, I've been getting this message whenever I change over to any channel. It uses Signal Saver and also says that I can no longer record while this is happening. 

What do I do to fix this?

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ACE - Expert

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21.3K Messages

10 months ago

Most likely your dish needs to be aligned, there are videos on youtube if you want to try it yourself otherwise you need to call DTV for a tech visit.

Community Support

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255.7K Messages

10 months ago

Hey @djanels. This happens when your service is interrupted by weather or signal loss. You can opt out in Settings by selecting Do Not Automatically Switch. Rhyan, DIRECTV Community Team

New Member

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5 Messages

10 months ago

I Iike signal saver, my problem is that I can't record when I'm using it. Directv help, I don't think you understand the question 

New Member

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5 Messages

10 months ago

Shannon, I don't feel like I can do it myself. I have a tech coming May 1st. The weird thing is one day it's fine and the next is not, back and forth 

Community Support

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255.7K Messages

10 months ago

While some features, like recording, are unavailable with SignalSaver, you can still watch DVR recordings from your playlist. More info here: Turn on SignalSaver to keep watching | DIRECTV Support Rhyan, DIRECTV Community Team

New Member

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5 Messages

10 months ago

Directv, I know this. That's what I've been doing. I want to be able to record current shows. I don't think you understand what my problem is. Never mind 

ACE - Expert

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21.3K Messages

10 months ago

You can't record programs that are streamed from the internet with screen saver only the sat channels.

New Member

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5 Messages

10 months ago

Shannon, i know this, thats why my question was asking for help in fixing the problem. Did no one read my initial post?

ACE - Expert

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21.3K Messages

10 months ago

Alignment is the most likely cause but there are can be water in the LNB or the coax, loose/corroded connections that the tech will check.

Community Support

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255.7K Messages

10 months ago

We're glad you have an appointment set up. If you need help before or after the visit, let us know here. Rizza, DIRECTV Community Team


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