New Member

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9 Messages

Tuesday, April 14th, 2026

Screen says turn on cable/satellite box is off will not turn on.

Triangle shape box has 1 green light 1 orange light. Ethernet connected to small receiver box

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ACE - Sage

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46.7K Messages

1 month ago

Need some more details ....

What "box"?  Model number?

When did this problem start?

Are you a satellite or streaming customer?

Have you tried pulling the "box" AC power and re-powering to reset it?

New Member

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572 Messages

1 month ago

usually means your satellite connection has a problem..

see this for list of leds and what they mean..

I am assuming "triangular box" means "Genie 2 tower/server"

New Member

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572 Messages

1 month ago

well, another helpful link blocked...

so where is the "official"' page that tells what the LEDs mean/

this link is from ATT and is the Genie 2 manual:

https://www.att.com/ecms/dam/att/consumer/support/landingpage/userguides/directv/pdf/Genie2-Product-Manual.pdf

page 13


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