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videoguard installation failed
Videoguard player stopped working and prompted to install the player. The installation process could not be completed with error code 1722. Here is the detail message- Product: Synamedia VideoGuard Player -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action create_and_install_cert, location: C:\Users\rayyl\AppData\Local\Synamedia\VideoGuardPlayer\VideoGuard13\, command: C:\Users\rayyl\AppData\Local\Synamedia\VideoGuardPlayer\VideoGuard13\create_cert.exe
Tried the creat_cert.exe alone found the following- Root "Trusted Root Certification Authorities"
================ Certificate 0 ================
Serial Number: 6cb191f0ea696d7fbc731d2f0dfca009a1057e29
Issuer: CN=drmlocal.synamedia.com, OU=DRM, O=Synamedia, L=Jerusalem, S=IL, C=IL
NotBefore: 11/28/2020 8:57 PM
NotAfter: 11/26/2030 8:57 PM
Subject: CN=drmlocal.synamedia.com, OU=DRM, O=Synamedia, L=Jerusalem, S=IL, C=IL
Signature matches Public Key
Root Certificate: Subject matches Issuer
Cert Hash(sha1): 32c7282d07a8a4e71f849033c209d605f206de7a
No key provider information
Cannot find the certificate and private key for decryption.
CertUtil: -store command completed successfully.
Any idea how to rectify this. AT & T support is helpless. There is no support from Synamedia that I know of.
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @rdltv , we want to help with your video player issue.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums)
Joan, DIRECTV Community Specialist
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PrecisionAquaculture
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3 years ago
@DIRECTVhelp I am having a similar issue when installing the Synamedia Videoguard player on Windows 10. The error message is instructing the create a file path which is partially cut off in the message popup. The error displayed is "Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: create_and_install_cert, location: C:\Userser\{MyUser}\AppData\ ... \create_cert.exe"
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