4K Streaming Stopped Working on Roku

Thank you for reaching out, @curspice1. If your 4K streams are still blocked and the same error message displays on your screen, let us know so we can further assist. Kenneth, DIRECTV Community Team

Kenneth, 4K streams still do not work on my Roku with the DIRECTV app.  They do work on my PC using the DIRECTV website.  Thanks for whatever help you can offer.

One more thing in case it helps, there's a code on the "Oops" screen:  10006-008.

Thanks for the update and those extra details. Since the 4K channels are still failing with that error message, please try these quick steps to refresh the setup:

1. Restart your App & Roku: Close the DIRECTV app, then go to Roku Settings > System > System Restart.

2. Check Network Speeds: Ensure your internet connection is delivering enough speed for 4K streaming (minimum 25 Mbps).

3. Reset Router: Unplug your router for 30 seconds to clear any network congestion affecting the Roku.

I have tried all of those obvious solutions multiple times without success, thank you.  Regarding #2 and #3, wouldn't they also affect 4K streaming on my PC, which is working fine?

Further regarding bandwidth, the error appears immediately, seemingly without waiting for any bandwidth check.  Video doesn't start, tile or pixelate and then throw an error, the error comes up immediately without any video whatsoever showing.

Thank you for trying those steps. We sent you a DM to assist you further with this. Charles, DIRECTV Community Team

Assuming that DM would have gone to my e-mail, I haven't received it yet.  Thanks.

To view the DM we just sent you, please make sure you are logged into the forum and click the Notification icon in the upper right corner of this page. You'll see our message in the drop-down panel where you can reply securely. Charles, DIRECTV Community Team

Were you able to find the DM in the notifications section of this forums?  Also, is HDR enabled on your TV?  Mark, DIRECTV Community Manager

I did, thank you.