New Member
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3 Messages
A update box appears randomly on screen
I am have a box appear on my screen randomly. I has no information in the box, but a wheel spins, then freezes. I have to hit exit twice, or guide and back to show for it to go away. It re-appears again after 10 to 15 min. Also, it is not letting me change channels by typing in the channel number but makes me go to guide first, then enter channel to switch. Not sure if both are related.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Can you post a photo?
What streaming device are you using?
Is this only happening with DirecTV Stream?
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Gemvirg
New Member
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6 Messages
4 years ago
I’ve had this too. Just started this past week. I’ve reset the at&t box, reset the modem, unplugged and replugged the cables. It’s specific to my AT&T box because it won’t happen when I play a DVD. It happened when we streamed YouTube through our Apps.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @Gemvirg thank you for bringing this to out attention.
Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).
Thank you.
Mayra, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Is your youtube app up to date?
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Gemvirg
New Member
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6 Messages
4 years ago
I have no idea honestly. I use the app that’s through the AT&T box. It happened through Netflix as well.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
U can access google play store thru the apps area and see if they are updated. Go to it then in the top right corner click onto your account icon. First---mange apps/games and go to the right and check for updates. Also, on that same page at the bottom under settings make sure auto update is on.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Also make sure which device is asking for the update. It could be the TV itself.
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Gemvirg
New Member
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6 Messages
4 years ago
Ok, they’re all updated and auto update is on. I don’t think it’s the TV because I can watch DVDs with no problem
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Is your tv a smart tv and/or connected to the internet for updates? Make sure it's updated as well if it is.
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Gemvirg
New Member
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6 Messages
4 years ago
Yeah Smart TV is updated. I can stream through the tv and I don’t get the update box
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bradstrother
New Member
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3 Messages
4 years ago
Same for Brad. I have updated everything. Changed cables, reset wifi. Only has an issue when streaming thru att universe.
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Gemvirg
New Member
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6 Messages
4 years ago
Brad, DIRECTV is send me a new box to try to correct the issue
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bradstrother
New Member
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3 Messages
4 years ago
Who did you talk to in order to get a new box?
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Gemvirg
New Member
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6 Messages
4 years ago
DIRECTV help started a chat with me and asked a few questions then determined that I needed a new box
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Is this happening with you guys when you exit out of an app? I started getting a box popup after I exit out of youtube and Hulu....except mine is a cancel recording box. Just started today. Just have to hit back or exit to remove the box. I restarted the box and the glitch was resolved.
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