Account will not log in

Hello JBERNS428. Thank you for reaching DIRECTV. Let's see what's happening with your account. I'm sharing a basic quick guide for troubleshooting your account. Please visit https://www.directv.com/support/stream/article/KM1454937 and follow the steps listed there. However, if that does not work, please send us DM, so we can check into your account and help you with your sign-in access. Helmer, DIRECTV Community Specialist

Helmer, how do I DM you? I have done all of those steps multiple times to no avail.

You need to either reset your password to regain access or call in for sign-in help. Just so I understand correctly, what error code do you receive when signing in? You stated that you are unable to sign in on ANY devices? 

Reseting your password will not work. I am having the same issue and was on with support for over an hour yesterday.  Reset password, cleared web cache,  uninstalled and reinstalled the app, updated Apple TV, restarted Apple TV, unplugged and then restarted Apple TV non of it worked.

Yes, but I am not new to Directv Stream and was using it when it was ATTnow.  In fact it has worked fine for me never had any major issues until yesterday and then it just stopped letting me login.  My guess is someone made a software change/upgrade somewhere in the environment that had undesired consequences. It will not get fixed until they back that change out or figure out how to mediate.

Yep, support had me do that yesterday and it still didn’t work. Not using the same credentials as when I had satellite.  

Yes same issues no mater what I try, iPad, iPhone, multiple Apple TVs, Windows PC and MacBook.  Thanks for the suggestions guess I will just have to wait and see what comes back from tier 3 support.

Having similar problem here. Am able to sign in on Osprey boxes on 2 tvs with Directv Stream. Able to login on Ipad and Iphones, now cannot log back into a Fire tv or 2 brand new Samsung tv's. Just shows me error code 201. I've already had a ticket with AT&T put in and no progress. Spent about 3 hours with tech support and even had one guy tell me there is nothing they can do. We have reset user id and password countless times and switched emails. One Fire tv was logged in and worked fine, then when trouble shooting why the Samsung tv's wouldn't login, we logged out of the fire tv and can't log back in. All app have been deleted and reinstalled. Cleared cache and all of that. Have been going through this with multiple brands of tvs and in the end the only thing that works is the 2 Osprey boxes. Any input would be great!

Did you figure out your problem.  Im having an issue. Can log in everyone but not on a new samsung smart tv. Error code 201. I can log in everywhere else. Don’t know what to do 

Signed up for Direct TV stream on my Roku player it took my payment method charged $30 and refunded $30 as it stated, when I try to setup streaming it says account issue. Also downloaded the mobile app and when I try to log into it it says "oops that's an att account log into direct TV account instead" I don't have att account.terrible access all around!

Major FAIL!

I’m having this same issue, has anyone found a fix for this? I was going to leave Directv for another streaming platform, but I kept the 1 receiver for our main room and was persuaded to go to the DirecTV Stream for our other tvs and iPad, but now it works on 1 tv and not the other nor on my iPad. Very Frustrating!!!

I have the satellite for the main family room, but am a streaming subsciber using the streaming Directv stream for other 2 TVs and iPad.