New Member
•
4 Messages
ads when starting directv app on Roku stick
This seems to have started happening to me about a month ago. Sometimes when I start the directv streaming app on my Roku stick I get about 2 minutes of ads before I can use the directv streaming app. Is this something new with directv steaming? It's annoying to have to sit through these ads before I can watch tv.
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
What kind of ads? I don't see any unless the channel that loads is in the process of running an ad.
0
0
travistax
New Member
•
4 Messages
4 years ago
Just normal types of ads. They play about 6 ads. I have to watch all of them before I can change channels on the directv streaming app. It only happens on the roku. I use directv streaming app on iPad, no ads. I contacted roku support and they said ads is from the directv streaming app. I tried contacting directv streaming support but it's so hard to understand the English of the customer service rep.
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
I have multiple Roku's and I am seeing no ads at start up or between channels.
0
0
travistax
New Member
•
4 Messages
4 years ago
BTW, I was subscribed to the ATT TV stream app before it merge with directv. Then the app became directv streaming. I will try to take a picture when it happens next.
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
I have been with the service since conception and have participated in 2 BETA tests of the service. Like any new service there were issues while the service matured. In my opinion it has been very staple for the last 2 years.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
We apologize for the inconvenience you have experienced with the DIRECTV STREAM app.
Let's try these steps steps to fix the most common DIRECTV STREAM app issues.
Please let us know how it goes.
Fernanda, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
We apologize for the inconvenience you have experienced with the DIRECTV STREAM app.
Let's try these steps to fix the most common DIRECTV STREAM app issues.
Please let us know how it goes.
Fernanda, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Let's try these steps to fix the most common DIRECTV STREAM app issues.
Share with us how it goes.
Fernanda, DIRECTV Community Specialist
0
0
travistax
New Member
•
4 Messages
4 years ago
Here is a picture of what happens when I startup the directv streaming app on my roku. Sometimes I see a series of ads before I can start watching tv. In this case you can see it's going to play 7 ads. It's really annoying because I have to wait through all the ads before I can watch anything.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hello @travistax were you able to try the trouble shooting steps previously provided? Also have you tried reinstalling the app on your Roku? Let us know, we are here to help!
TT, DIRECTV Community Specialist
0
0