New Member
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2 Messages
Apple TV app keeps lowering volume
Hi Support,
I have an Apple TV 4K with the DIRECTV app installed. All has been updated and the app is the most current. It is plugged directly into the internet router and I keep basing issues with the audio going lower while the tv volume does not change the actual volume. This keeps happening on all of my Apple TVs and it is beginning to cause distraction. Is there a bug that has not been squashed when watching DIRECTV on Apple TV?
Jon
DIRECTVhelp
Community Support
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256.4K Messages
2 months ago
Sorry for the trouble, @jonathonduncan. We have seen some reports regarding sudden volume fluctuations specifically affecting the DIRECTV app on Apple TV devices, and our team is actively tracking this behavior. In the meantime, under Audio Format on your Apple TV Settings, try toggling the format to Stereo to see if it prevents the sudden level drops.
Since you are experiencing this across multiple Apple TVs, please share your specific device models and software versions, so we can make sure your setup gets included in the investigation. Rhyan, DIRECTV Community Team
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DIRECTVhelp
Community Support
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256.4K Messages
2 months ago
Thanks for the info — we'll share it with the team. Rhyan, DIRECTV Community Team
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DIRECTVhelp
Community Support
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256.4K Messages
2 months ago
Our team is still looking into this, and they'd like to get information. We've sent you a DM; please check your inbox. Kenneth, DIRECTV Community Team
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trackley
New Member
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2 Messages
3 days ago
I have a client with more than one Apple TV running the DIRECTV app, and they have issues with the volume going up and down, like when a newscaster is talking, the volume will go up, other times it goes down. We have re-booted the Apple TV's, un-installed and re-installed the apps, reset the Apple TV remotes. TV's are Sony and Samsung, but it is not the TV volume, it is the volume coming out of the app to the TV. Audio has been set to stereo in the Apple TV settings. Help!
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trackley
New Member
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2 Messages
3 days ago
Apple TV 4k Gen 3 with ethernet. One is on WiFi, the others are hardlined to the network
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