New Member
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4 Messages
Audio not in Sync with DirecTV streaming service
This is day one of using DirecTV and the audio is not in sync. TV is a smart TV and is just on the other side of the wall of where the router is located. We are using a Roku device and have restarted the Roku to no avail.
Accepted Solution
Official Solution
rzb1hd
New Member
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4 Messages
3 years ago
Thank you both for your comments/help. I figured it out. We are connected to a Bose Home Theater system and when I disconnected from the Bose, the audio and video were in sync on the LG TV. I did a firmware upgrade on the Bose and it seems to be in sync when running audio through the Bose. Will monitor for a few days to be sure!
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Does this audio sync issue occur on all channels or only some? Does this happen with on-demand content at all? Have you tried reinstalling the DIRECRV STREAM app or updating it if necessary? What are your upload and download speeds like, you can run a test at speedtest.net
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rzb1hd
New Member
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4 Messages
3 years ago
I have narrowed it down to the TV - LG OLED Smart TV. We have Roku devices on three separate TVs and the audio not in sync only occurs on the main TV, which is the one I have listed. Download is 97 upload is 19. We really don’t use on demand
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Try swapping the Roku TVs around to see if one from another room acts up on the main TV. If it DOES, you know that either the TV audio is messed up or there is some sort of HDMI-related issue causing a delay.
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lou_do
ACE - New Member
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651 Messages
3 years ago
I used to have audio sync issues, on some channels at camp, when my Spectrum service was 100 Mbps. This summer Spectrum increased the speed to 300 Mbps and the audio sync issues went away. No problems at home with the same equipment on AT&T 1 Gig Fiber.
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rzb1hd
New Member
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4 Messages
3 years ago
While the firmware upgrade made it better, it didn’t completely fix the issue. We had tried to change AV Sync settings on the TV which didn’t work. It ended up being the AV Sync settings for the Bose that once adjusted resolved the issue. Happy to put the lid on this one.
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Tiger593
ACE - New Member
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1.6K Messages
3 years ago
We are glad you were able to solve your issue and we thank you for posting that this was fixed and how you fixed it for future reference in case anyone else has this same issue. I am going to mark you as the Accepted Answer since you fixed your issue.
Have a wonderful day.
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