New Member
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3 Messages
Audio prob with DirecTV Stream app on Roku
The DirecTV Stream app has a serious audio problem on Roku devices. I've experienced it on four different Roku + stream sticks and the Roku forum is full of complaints and questions. The problem is clearly unique to the DirecTV app. Audio will suddenly drop in volume to nearly inaudible or get a lot of static in the audio stream just at random. Occasionally it will come back on its own after a time, but changing stations appears to fix it. It's terribly annoying to have to switch channels and switch back--often several times within a program hour.
Fix the app to work properly on RokuOS or folks are going to get fed up and switch to YouTubeTV or HuluLive.
JoeBios01
Mentor
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22 Messages
2 years ago
Here is another sample video of audio corruption on some Roku devices. This is on a different channel. (The clicks are from the channel audio stream and not random kitchen noise.)
Roku audio corruption - Video 2
This is to avoid the predictable question: Does this occur on multiple channels. Answer: Yes.
So does DirecTV plan to remove: CNBC, NATGEO and CSPAN along with others to fix this issue?
Sorry for duplicates (if any). This post seemed to disappear multiple times.
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JoeBios01
Mentor
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22 Messages
2 years ago
@BobL3364 Which ROKU devices are likely affected? Probably anything with an ARM Cortex A53 chipset. This covers most Roku devices between 2017 and 2020.
See ROKU device table
I object to handing DirecTV/Roku more money to fix their issues!
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BobL3364
Tutor
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65 Messages
2 years ago
@JoeBios01
It was a bad problem with my 3820 (Premier) and 3830 (Express) models. It seemed random but effected the local channels more. Both also had audio sync problems, being severe with the 3830. Others have posted about the Ultra, but that name has been in use since 2016. There has been much discussion about this in Reddit groups. I have no audio problems with my 3941 (Express 4K+) units (5 of them). Ironically, the DirecTV rep replied that the 3941 was not compatible, even though is was then (and still is) a Roku best seller. Their compatible model list is horribly outdated. Someone posted (a guess) that the DirecTV app is very CPU intensive and cannot keep up. That could also explain why the app also has been reported to perform poorly on various smart TVs, which are notorious for having slow processors.
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gtwtech
New Member
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3 Messages
2 years ago
I first reported DIRECT TV / Roku sound issues over a year ago. The issues persisted until recently when I bit the bullet by replacing the original Roku 3810X stick with the latest 3820R2 quad core version. Problems solved!
Although I’m less than happy about purchasing a new Roku stick to fix what I suspect was always the original Roku’s ability to support some exceptional performance demands made by Direct TV’s software, at least there is a solution.
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Rokudirecttv
2 Messages
2 years ago
I found out that it’s an issue with older versions of Roku hardware. Direct TV can you please fix the app on the Ultra 4660X & Roku Streaming Stick+ Model #3810R, 3810X. I upgraded a 3810 with a Roku Streaming Stick 4K #3820R and the audio issues have not recurred with the new Roku. It doesn’t have anything to do with volume leveling, network speed or Roku settings. Something is different with the DirectTV app on older hardware of Roku.
On the 3810, audio works great for a period of time then it suddenly lowers volume and the audio quality is poor. The settings and network speed are exactly the same on the new 3820R. I lived with the audio issue for over a year and still do on the other TVs. The other TVs with the 3810R and 3810X streaming stick+ and Roku Ultra 4660X still have the issue.
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