New Member

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12 Messages

Saturday, December 11th, 2021

Broken sound stream on Directv Stream app

I get a broken sound stream, it sounds like just static, when I start my DirecTV stream app. It continues intermittently during broadcasts. It usually last may 15-30 seconds, but sometimes goes on for 1/2 an hour. It happens on both my TVs. I keep the TVs updated, actually have them setup to automatically update. I have tried deleting the App and reinstalling it.  I have spent hours chatting with Directv customer service. I have unplugged everything. Reset the TVs etc. Nothing works. I have Cox Gigablast wifi with Neatgear Orbi routers. I keep all of them updated. My download speed is 921.0Mbps, upload is 914.0 and Ping is 0.0. The problem only happens on the Directv app. Discovery +, Hulu, Amazon, Britbox etc work fine. It happens whether I use the DirecTV Stream box or use Apple TV. I am at a loss. Does anyone have any ideas? It started doing this late summer, around July I think. My main TV is a Sony Bravia.

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New Member

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12 Messages

4 years ago

ok. will try it tomorrow

New Member

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12 Messages

4 years ago

one question. since it is only an issue with the Directv stream app and not with my other tv apps will this cause problems with them?

Community Support

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255.9K Messages

4 years ago

@xteaguy Great, please let us know how it goes. Regarding the apps question, this will not cause any issue with the other TV apps. 

Catalina, DIRECTV Community Specialist


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