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New Member

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4 Messages

Thursday, December 4th, 2025

Buffering and restarts when fast forwarding

When I am watching DirecTV Stream recorded programs and fast forward at the commercials it will start buffering and then restart the program at the beginning.

I check my internet speed and it is in the 250 to 350mbps, so it's not my connection.

Appreciate any information that can be provided to eliminate the issue.

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ACE - Sage

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46.7K Messages

2 months ago

What streaming device?

How is it connected to your home network?

Community Support

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255.7K Messages

2 months ago

Thanks for sharing, @BJ13Z. Try these troubleshooting steps to fix the buffering and restarting issues during fast-forwarding:

  • Check your Wi-Fi connection for stability.

  • Check for updates to the app in your App Store. If an update is available, install it and restart the device.

  • Check for software updates on your mobile or streaming device.

  • Close out and restart the DIRECTV App.

  • Restart your device.

If the trouble continues, you can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for the DIRECTV App. Let us know how it goes. Arlyn, DIRECTV Community Team

New Member

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4 Messages

2 months ago

This is on a Samsung TV.  I use ATT Air

I have tried all of the above suggestions and it does not eliminate it.  

My wifi is stable and everytime it happens I check the speed immediately.

Community Support

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255.7K Messages

2 months ago

This is a known issue, and we're working on a fix. To help with the investigation, please provide the model number of your TV and the app version. John, DIRECTV Community Team

New Member

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4 Messages

2 months ago

TV is a Samsung Model QN55S90DAF

Directv APP is Build:  2002102948

                       Version:  5.0.104

ACE - Sage

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46.7K Messages

2 months ago

The Samsung DirecTV App has never been very good. You'll have much better experiences with a streaming device, like Roku, Fire, Apple TV, DirecTV Stream, etc. 

Community Support

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255.7K Messages

2 months ago

Thanks for the info. We'll forward this to our team for further investigation. Rizza, DIRECTV Community Team

Community Support

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255.7K Messages

2 months ago

Hey there. Just an update. Our team is investigating the issue, and we don't have a specific timeline for a fix just yet. Rhyan, DIRECTV Community Team

New Member

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4 Messages

2 months ago

I have switched back over to our Roku device that is connected to this TV.  No issues with it, at this time at least.

Community Support

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255.7K Messages

2 months ago

Great to know you have another device available while we address this issue. Thanks for the update. Rhyan, DIRECTV Community Team


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