New Member
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Buffering and restarts when fast forwarding
When I am watching DirecTV Stream recorded programs and fast forward at the commercials it will start buffering and then restart the program at the beginning.
I check my internet speed and it is in the 250 to 350mbps, so it's not my connection.
Appreciate any information that can be provided to eliminate the issue.
litzdog911
ACE - Sage
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46.6K Messages
22 hours ago
What streaming device?
How is it connected to your home network?
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DIRECTVhelp
Community Support
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255.6K Messages
15 hours ago
Thanks for sharing, @BJ13Z. Try these troubleshooting steps to fix the buffering and restarting issues during fast-forwarding:
Check your Wi-Fi connection for stability.
Check for updates to the app in your App Store. If an update is available, install it and restart the device.
Check for software updates on your mobile or streaming device.
Close out and restart the DIRECTV App.
Restart your device.
If the trouble continues, you can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for the DIRECTV App. Let us know how it goes. Arlyn, DIRECTV Community Team
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