New Member
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3 Messages
Can not login to Directv Stream App or Watch Now in Browser
Hello,
I can log in to my direct stream account overview page in a browser with my credentials, but when I try to log into stream.directv.com in a browser or into the directv app on my phone, I get an error:
Incorrect User ID and Password. Please login with a valid DIRECTV STREAM User ID and Password. [Code: 0017]
I have heard there can be an issue if you are a previous directv satellite customer and using the same email with directv stream. How do I solve this?
Thanks!
DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
Hi, @dilznic. We can help you fix this. If you're a previous DIRECTV Satellite customer, you can change your user ID to avoid conflict sign-in issue on your DIRECTV STREAM. To do that, you can follow these steps below:
Change your user ID from your Profile
- Sign in at directv.com.
- Select Change under User ID.
- Enter the new User ID and click Send Code, for verification.
Learn more here: Manage your DIRECTV user ID or password | DIRECTV Support
Jerald, DIRECTV Community Specialist
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dilznic
New Member
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3 Messages
2 years ago
When I log in on DIRECTV.com and go to the profile page, I get this message:
We're sending you to att.com
Looks like you also have an AT&T service associated with this user ID. Since you do, you'll still view and manage your profile info there.
Good to know: If you want to see your profile in the future, you can sign in at att.com to skip this extra step.
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DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
Thank you for the details. You can restart your devices, then try to clear cache or cookies on your web browser or use an incognito tab (private browsing) and then sign in again using this link: https://www.directv.com/accountoverview
Learn more: Troubleshoot Directv.com Streaming Issues | DIRECTV Support
- You can also try another web browser or device. Let me know if this works.
Jerald, DIRECTV Community Specialist
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dilznic
New Member
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3 Messages
2 years ago
That lets me login as before but I still cannot view the profile page to change my DIRECTV associated email. Same message about redirecting to Att.
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DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
We appreciate you following the steps. We're sending you a DM to investigate and help you further. Jerald, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
Hello there. We'd like to let you know that we're still working on the issue. We'll get back to you for any update. Thanks for your patience. Ryan, DIRECTV Community Specialist
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doc_white
New Member
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1 Message
1 month ago
I cannot log into my Directv account to change the email address, if that is what I have to do, and it will not let me log in; how can it be done?
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