Cannot login despite correct credentials

Hello. We apologize for the trouble you're having when trying to log in to the app. Let's turn this experience around. We will send you a private message so you can take a closer look into this matter. Miguel, DIRECTV Community Specialist

I am having the same problem too. It giving me that error message too. I can sign in on my desktop but not my laptop. Having problems with all my boxes to my TV. Can't watch TV now.

Any extensions or blockers installed? Have you attempted using incognito mode?

I have had the app for about a year and it has automatically opened and I’ve been able to use it since I initially installed it. All of a sudden the other day it asked me to login and then won’t accept my login. That’s why I had changed my password, thinking I had maybe forgotten it, but it won’t allow me to login still. No blockers on. 

Did you try incognito (private) mode?

What device are you trying to log in on?

Trying to login on my smartphone 

Apple or Android?

Apple

Thanks. Have you deleted the stored provider, rebooted, then tried again? Many have experienced issues with the apple Single Sign-On being different.

Yes, tried that. It’s the same 

Has anything changed on your iPad, like a software update?