Can’t load direct stream

What device? Is this with live content or OnDemand or DVR content?

Dstream app

Not the app, the streaming device?

Hello @Jroese. Let's check together the options to improve your TV experience.

We want to take a closer look at what is happening with your TVs, please share with us the streaming devices you are using with the DIRECTV STREAM app (brand and model). Have you tried mobile devices or PC/Laptops with same results?

Finally, please share with us the internet connection type (WiFi, Ethernet or both)you are using.

Miguel, DIRECTV Community Specialist

Samsung tv LNS3238DX/CAA

insignia tv

LG tv 65NAN091ANA

the first 2 are older models. The last one is fairly new. We’ve always used AT&T streaming services. Currently using Direct Stream. Just started happening in last couple of months. 

Use AT&T Wi-Fi

U have the correct billing address/zip code on file with Directv Stream?

But what streaming devices are you using with the TV's? Roku, Fire Sticks? 

Using a fire stick on all. 

Yes on current email and phone

Thanks for that @Jroese. Let's do some troubleshooting steps to improve your service.

First, make sure you are using a compatible FireStick. 

We want to check how is your network connection working on your FireStick device:

1. Select Settings, then System, and then Network.
2. Locate your current network by finding the check mark and signal strength info next to it.

Tip: Don’t see the check mark or want to connect to a different network? Select Rescan and select the new network.

In case you have problems with your internet connection. There are some steps you can try to get a better connection:

1. Try to connect your devices via Ethernet.
2. Restart your home network connection.
3. Use default settings.

Finally, you can also try to clear cookies and caches.

1. Select Settings, then Apps, and then Manage Installed Apps.
2. Choose the DIRECTV STREAM app.
3. Select Clear cache and Clear data from the window that appears.

Miguel, DIRECTV Community Specialist

Connect to wifi

signal strength: very good 

i have cleared cache and data

this is a new fire stick 

Thanks for the information, @Jroese.

The next step to take is to reset your password.

After changing the password, sign out of the devices and sign in again with the new password.

Let us know the results, we'll be attentive to your response.

Miguel, DIRECTV  Community Specialist

Ok I’ll try that, thanks.