Tutor
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8 Messages
Can't stream channel 385 with Choice package
I subscribe to Directv satellite with the choice package. When I travel I want to stream H&I (385) but it is not available to stream. The pdf channel guide says it is available. How can I fix this?
Accepted Solution
DIRECTVhelp
Community Support
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256.3K Messages
8 hours ago
Hi @bsqrd. While H&I is part of your CHOICE package on Satellite, separate carriage agreements apply for different video services (like Satellite vs. Streaming). This means some channels are not available across all platforms. A channel's presence in your lineup does not guarantee access to a mobile stream or external broadcaster apps. Programmers hold the right to restrict content and change online availability based on ongoing contract negotiations. Charles, DIRECTV Community Team
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bsqrd
Tutor
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8 Messages
7 hours ago
Thanks for the reply Charles. I get the agreement restrictions but Directv explicitly includes H&I in the "streaming" list of channels available in the streaming Choice package. It should be available. If not, then at least use a footnote to indicate not available in some conditions or regions. Who can I call to fix this?
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DIRECTVhelp
Community Support
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256.3K Messages
5 hours ago
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bsqrd
Tutor
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8 Messages
5 minutes ago
Thanks for clearing that up with me. I will be rethinking my TV provider setup.
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