14 Messages

Tuesday, June 18th, 2024

Closed

Can't stream DirecTV on TV away from home

I have 2 homes, one permanent, the other vacation.  The permanent home has no issues.  My vacation home has 2 TVs with Firestick attachments.  DirecTV Stream will not accept my login on either TV to watch shows.  It will, however, accept my grandson's login.  I have tried Technical Help and in store help and neither has been able to resolve this issue. I am at my wit's end and tired of paying for something I cannot use.  Any ideas out there??

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14 Messages

2 years ago

Stream.

14 Messages

2 years ago

No. This is what I get after logging in. I can't go anywhere past this.

14 Messages

2 years ago

It is Directv Stream because thats what i have. I can log in but I can't watch anyTV. I showed these screenshots to a tech in the store and he was puzzled too.

14 Messages

2 years ago

Here's my login page

14 Messages

2 years ago

Correct. No channel. Streaming does work on my phone and laptop.

14 Messages

2 years ago

Honestly haven't tried other channels except my local Regional Sports channel and that didn't work either.

14 Messages

2 years ago

Thank you for the information, but it is strange that using my grandson's login works. He lives in another zip code from me but not the same one as my vacation home.

14 Messages

2 years ago

To further complicate matters, my login worked at the vacation home for one month after I got the service at home and then it stopped letting me watch. And that's where I'm at today, 6 weeks later.

Community Support

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255.9K Messages

2 years ago

Hi. We're sorry you're unable to stream on your vacation home. Have you tried to reset your password? Visit Manage your DIRECTV user ID or password | DIRECTV Support to learn how to reset your password. Let me know if it worked. Sean, DIRECTV Community Specialist

14 Messages

2 years ago

Grandson has different zip code from my home and vacation home. 

14 Messages

2 years ago

Ok thanks to both of you. I will try changing my password over the weekend and let you know if that made a difference. 

14 Messages

2 years ago

So "stream anywhere" is a misnomer.

Community Support

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255.9K Messages

2 years ago

Thank you for the additional information. Please know that you can enjoy up to 3 streams at the same time on a mobile or streaming device away from your in-home-network. Please let us know if other channels work, apart from your local and regional sports channels. Christy, DIRECTV Community Specialist

14 Messages

2 years ago

Since I have not tested non-local channels I can't really affirm it's just local I can't get. I have given all the info I know. I will try a couple things this weekend and respond back to this thread on Sunday or Monday.

Community Support

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255.9K Messages

2 years ago

We'll await for your message to assist you further. DIRECTV appreciates your patience and understanding. Christy, DIRECTV Community Specialist


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