Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

14 Messages

Tuesday, June 18th, 2024

Closed

Can't stream DirecTV on TV away from home

I have 2 homes, one permanent, the other vacation.  The permanent home has no issues.  My vacation home has 2 TVs with Firestick attachments.  DirecTV Stream will not accept my login on either TV to watch shows.  It will, however, accept my grandson's login.  I have tried Technical Help and in store help and neither has been able to resolve this issue. I am at my wit's end and tired of paying for something I cannot use.  Any ideas out there??

Oldest First
Selected Oldest First

Expert

 • 

6.5K Messages

2 years ago

Are you a DirecTV (Satellite or Via Internet) or DirecTV Stream subscriber. They are 2 different subscription services.

14 Messages

2 years ago

Stream.

Expert

 • 

6.5K Messages

2 years ago

Do you get any messages or codes?

Expert

 • 

6.5K Messages

2 years ago

Why did you make the post a solution?

14 Messages

2 years ago

No. This is what I get after logging in. I can't go anywhere past this.

Expert

 • 

6.5K Messages

2 years ago

You said you could not log in. How did you even get here? This does not even look like a DirecTV Stream screen.

14 Messages

2 years ago

It is Directv Stream because thats what i have. I can log in but I can't watch anyTV. I showed these screenshots to a tech in the store and he was puzzled too.

14 Messages

2 years ago

Here's my login page

Expert

 • 

6.5K Messages

2 years ago

OK. So you can log in but can not watch TV, correct? Any channel?

Does it work on another device like a phone, table, or PC that you could test?

14 Messages

2 years ago

Correct. No channel. Streaming does work on my phone and laptop.

Expert

 • 

6.5K Messages

2 years ago

That is because your phone and PC has location services and knows where you are located to give you the correct channels for your location. Your screen snap indicates a local channel. Is it locals that you have issues with but other channels work?

14 Messages

2 years ago

Honestly haven't tried other channels except my local Regional Sports channel and that didn't work either.

Expert

 • 

6.5K Messages

2 years ago

Locals are based on your billing zip code and location of your ISP's modem at time of installation. If you set up the devices at your vacation home and use your permanent billing CC info, the service thinks you are out of your home network because Fire Sticks and Roku's do not have location services to determine where you are. Your solution is to have a CC for your vacation area when you travel or obtain a device that has location services like Apple TV or DirecTV Stream's streaming device.

14 Messages

2 years ago

Thank you for the information, but it is strange that using my grandson's login works. He lives in another zip code from me but not the same one as my vacation home.

14 Messages

2 years ago

To further complicate matters, my login worked at the vacation home for one month after I got the service at home and then it stopped letting me watch. And that's where I'm at today, 6 weeks later.


NEED HELP?