New Member

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5 Messages

Saturday, December 4th, 2021

CBS channel keeps going out for 3-5 Seconds

CBS channel keeps going out for 3-5 Seconds with a black screen on DIRECTV Streaming service. 

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New Member

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5 Messages

4 years ago

This only happens on the CBS channel. 

Community Support

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255.9K Messages

4 years ago

Hey @KenG_1 , thanks for reaching us.

Please let us know if you are getting any error code? So we can review the details.

Thank you in advance.

Manuela, DIRECTV Community Specialist

New Member

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5 Messages

4 years ago

No error code, only goes black screen then I see a timer circle then the show comes back on. Even happens on recorded shows again on CBS only. I’m using a Samsung Smart TV. 

ACE - New Member

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651 Messages

4 years ago

Check in case your TV needs an update of the DirecTV Stream app.

New Member

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5 Messages

4 years ago

I’m using the DIRECTV app on a Samsung TV, if there are issues with Samsung wouldn’t it happen on all channels and multiple apps? It is only CBS that is affected on the DIRECTV app. 

ACE - New Member

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3.7K Messages

4 years ago

What version is your dtv stream app.

New Member

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5 Messages

4 years ago

Version 3.23.29406

ACE - New Member

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3.7K Messages

4 years ago

Yep, that's the current version. Maybe it's your CBS local?

Community Support

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255.9K Messages

4 years ago

Thank you so much for confirming @KenG_1 , I am here to help you on the best way.

You can go to the following hyper link to Get help with Samsumg TV Issues  

Let us know how it goes.

Manuela, DIRECTV Community Specialist

New Member

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1 Message

4 years ago

I’m having the same issue with a Sony TV using Directv gear (DVR), only on CBS. 


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