New Member
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5 Messages
CBS channel keeps going out for 3-5 Seconds
CBS channel keeps going out for 3-5 Seconds with a black screen on DIRECTV Streaming service.
New Member
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5 Messages
CBS channel keeps going out for 3-5 Seconds with a black screen on DIRECTV Streaming service.
KenG_1
New Member
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5 Messages
4 years ago
This only happens on the CBS channel.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Hey @KenG_1 , thanks for reaching us.
Please let us know if you are getting any error code? So we can review the details.
Thank you in advance.
Manuela, DIRECTV Community Specialist
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KenG_1
New Member
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5 Messages
4 years ago
No error code, only goes black screen then I see a timer circle then the show comes back on. Even happens on recorded shows again on CBS only. I’m using a Samsung Smart TV.
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lou_do
ACE - New Member
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651 Messages
4 years ago
Check in case your TV needs an update of the DirecTV Stream app.
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KenG_1
New Member
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5 Messages
4 years ago
I’m using the DIRECTV app on a Samsung TV, if there are issues with Samsung wouldn’t it happen on all channels and multiple apps? It is only CBS that is affected on the DIRECTV app.
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Ludwick577
ACE - New Member
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3.7K Messages
4 years ago
What version is your dtv stream app.
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KenG_1
New Member
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5 Messages
4 years ago
Version 3.23.29406
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Ludwick577
ACE - New Member
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3.7K Messages
4 years ago
Yep, that's the current version. Maybe it's your CBS local?
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Thank you so much for confirming @KenG_1 , I am here to help you on the best way.
You can go to the following hyper link to Get help with Samsumg TV Issues
Let us know how it goes.
Manuela, DIRECTV Community Specialist
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paulg68
New Member
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1 Message
4 years ago
I’m having the same issue with a Sony TV using Directv gear (DVR), only on CBS.
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