New Member
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3 Messages
Chronic crashing and reboot with DTV Stream
We switched from DTV satellite tp DTV Stream a few years ago. We have had intermittent issues with the stream crashing and rebooting. But now it’s a rare day when it does’t shut down and then reboot at least 3x/day. We’ll just be watching a program—any channel or app, live or recorded—and suddenly screen goes black and reboots again. So annoying for what we pay! We have tried everything in the troubleshooting support, but the issue continues. If there’s no solution, we’ll soon switch to a different brand.
DIRECTVhelp
Community Support
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256.3K Messages
22 hours ago
We're sorry you're experiencing constant streaming issues, @kurtfoss. We have a technical specialist who can take a closer look into this. Sending you a DM now. Melchisedec, DIRECTV Community Team
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kurtfoss
New Member
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3 Messages
4 hours ago
Ran through all suggestions with tech support--with no success. Then right on cue, it crashed again a few minutes after the call. Tried to sell us on an extra $8.99 per month. Really? We already pay too much for a dysfunctional service. Time to explore other services.
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DIRECTVhelp
Community Support
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256.3K Messages
3 hours ago
Sorry to hear the problem remains after your call interaction. If you're still having issues, we suggest calling our support again for a possible device replacement. Since streaming relies heavily on the internet, it's worth giving your ISP a call as well to ensure everything is good on their end. Keep us posted. Melchisedec, DIRECTV Community Team
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