New Member
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8 Messages
Constent red button resets
Here is what’s going on. I have had Directv Streaming with a Gemini for 10 weeks now. When I can get it started, I love it. 95% of the time when you turn it on you get audio fine, video is freeze framing or no video at all. System never buffers. Do a red button reset and system works fine until turned off for a while then turned back on, then another red button reset. Directv has replaced the Gemini and the remote, nothing changed. I have tried a different HDMI cable. Have tried with Wifi and with ethernet cable. Have talked with Directv streaming tech several times and nothing changes.
DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hello, having your devices working properly is essential, and we want to help you to get to the root of the intermittent issue you're having with your Gemini. We have sent you a PM to take proper care of your case.- Danna, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.6K Messages
2 years ago
Since this has happened with 2 different boxes--there is something about your environment causing it. Probably your internet
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Jdden1949
New Member
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8 Messages
2 years ago
Ludwick577 - Thanks, for the response Where would I look now? Have tried system on Wifi and on Ethernet cable with no difference. System never buffers and having no problems with laptop, phones, printers, ect. no problems with streaming signal. TV is a newer Samsung. A thought just occcured going to change from HDMI 1 to HDMI 2 or 3 and see if that makes a difference. You have any more ideas on what to try? Thanks.
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