11 Messages
Delete series
I set a series to record before the new season starts. Now it is recording tons of old episodes and I want to cancel the series. Canceling one of the recorded episodes does not cancel the series. How can I cancel the series? Help! This is driving me crazy. :-)


hollyhansen
11 Messages
2 years ago
Thank you, Jrandomuser!!! Your response is spot on. I need to delete a SERIES, not a single recording. On DIRECT STREAM. I've been asking for weeks now and get nowhere with the support people. So I guess I will spend my time manually canceling 10 to 20 individual shows every day. Very frustrating and disappointing.
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Thank you for the feedback, and we understand the frustration you've experienced with customer service. We're here to help, Please reach out to us on one of our social accounts:
Facebook: https://facebook.com/directv/
Instagram: https://instagram.com/directv/
X: https://twitter.com/
DIRECTV
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
To delete a recording may be frustrating. However, you can only delete one recording at a time, not the entire series. To know more about recordings please visit Record and watch shows with cloud DVR | DIRECTV Customer Service & Support
Marie, DIRECTV Community Specialist
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hollyhansen
11 Messages
2 years ago
Finally! A direct answer, "However, you can only delete one recording at a time." Thank you. This is something that MUST be fixed. Other options that need to be added are (1) choose the network to use for recording a series and (2) the ability to edit the options chosen when setting up a new series to record. Example: I accidentally choose "all" instead of "new" and need to correct this. Or are we all simply stuck forever manually deleting all the reruns? Not acceptable.
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Thank you for your feedback. As a DIRECTV customer, your input is valuable to us. We will forward your suggestion to our development team. If there's anything else that I can help you further with, please don't hesitate to let me know.
Marie, DIRECTV Community Specialist
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