New Member
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6 Messages
Different cloud DVR issues on 2 devices
I just signed up for Stream and I have some interesting things happening. I am using a Roku Streaming stick to do my viewing on one TV and the Directv app on my LG TV, and have unexpected things happening with each.
The Roku stick looks like it's connected to my old Genie (which we plan on removing once we get the streaming sorted out). I am able to access all the recordings on my Genie, and when I record something it records to my Genie, not the cloud DVR. I don't see any options to use cloud DVR either. Google says that Roku shouldn't be able to give me access to genie recordings, but here we are. I know that I am logged into my Cloud account because I have different channel packages for the dish and for Stream, and my channels available on the Roku are definitely from my Stream package. I also don't have the option to delete new or old recordings from the Roku stick. I have to go to the Genie and delete them there.
The LG TV gave me an option when I logged in on the app to either connect via satellite or via internet. I was instructed to pick internet. When I do that my Library is empty. It doesn't show me my genie recordings like the Roku stick does, nor upcoming recordings.
Is something wrong with one or both of my setups?
Ludwick577
ACE - New Member
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3.7K Messages
1 month ago
People usually have issues like this when they have used the same email with Directv Stream that they used with Directv satellite. You might want to change your email with Directv Stream on your account page then log out of your devices then log back in ..see if that helps.
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seymourecarnage
New Member
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6 Messages
1 month ago
Thanks. I will give that a try. I kept everything the same because we use AT&T for phone service and get discounts and perks with DTV for bundling or whatever, so it may all be on one account. I'm not sure I can change just my email for Stream vs the rest.
Edit: Got locked out of my account because no matter what browser I use the Directv site logs me out as soon as I verify the code they email me, which in turn forces me to log in again and makes it look like I have failed multiple login attempts. I'll have to wait until tomorrow when I can chat with a representative I guess.
(edited)
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DIRECTVhelp
Community Support
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255.9K Messages
1 month ago
Thanks for your input, @Ludwick577. We're sending you a DM, @seymourecarnage, so our specialist can help you with the issues accessing your recordings on your Streaming service. Rizza, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.7K Messages
1 month ago
@seymourecarnage Next time you login use an incognito window on chrome or firefox. Lots of people have been having issues logging into the account website.
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seymourecarnage
New Member
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6 Messages
1 month ago
@Ludwick577 Thanks. You are a wealth of information.
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seymourecarnage
New Member
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6 Messages
1 month ago
@DIRECTVhelp I was able to log into my account (Thanks @Ludwick577 for the incognito tip). I checked my account overview and it says I only have one device - the Streaming dongle that I haven't received yet. My Genies aren't in there anymore, even though I specifically told customer service that I wanted to hold onto them until I had put Steam through its paces. Could this have something to do with my issues?
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DIRECTVhelp
Community Support
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255.9K Messages
1 month ago
The reason you're only seeing the Gemini Air device is that you're currently logged in with your new Streaming account. It is completely separate from your previous Satellite account, where your Genie devices would be listed. This setup should not cause any issues with your service, viewing experience, or available features. Rhyan, DIRECTV Community Team
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seymourecarnage
New Member
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6 Messages
1 month ago
@DIRECTVhelp Ah. I just noticed the drop down tab to switch between the Stream and Satellite accounts. Thank you.
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DIRECTVhelp
Community Support
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255.9K Messages
1 month ago
You're welcome! Glad you found it. 💙 Rhyan, DIRECTV Community Team
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seymourecarnage
New Member
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6 Messages
1 month ago
OK. I figured it out with support. When I first connected the Roku my stream account wasn't fully set up yet, so it connected to my satellite account by default. After uninstalling and reinstalling the directv app on my roku I got the option to log in to stream. Now it matches my TV - The library is empty and it's only showing Cloud DVR.
Time to go set up all of my recordings for the new system.
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DIRECTVhelp
Community Support
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255.9K Messages
1 month ago
Great. Enjoy Streaming! Rhyan, DIRECTV Community Team
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