New Member
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7 Messages
Direct tv app for ipad not working
The app just quit working on my ipad. Direct tv interface loads and I can pick different stuff from the guide but nothing plays . Playback on the storage isn’t working either . I’ve tried everything that customer support has to offer and non of it works . I stream other platforms just fine so I don’t think it has anything to do with my wireless provider . Can anyone help?
Accepted Solution
Swoosh6928
New Member
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7 Messages
2 years ago
So, oddly enough I took my iPad into my house and connected to my wifi and everything works fine . Disconnect from my wifi and connected to my wireless carrier and it’s now working fine … not sure how that fixed it but it did . Thank you everyone for your suggestions and help!
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
What have you tried so far? Typically simply deleting and reinstalling the App will fix this sort of issue.
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doo4usc44
Teacher
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199 Messages
2 years ago
Restart your ipad
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Swoosh6928
New Member
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7 Messages
2 years ago
Deleted the app and reinstalled it . Restarted my iPad . Still not working
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
What iPad model?
What iOS version?
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Swoosh6928
New Member
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7 Messages
2 years ago
iPad Pro 5th generation
version 17.1
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
Very puzzling. I have that exact iPad Pro and iOS 17.1 with no issues. Let us know if you figure it out.
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jeebrinternet
New Member
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2 Messages
2 years ago
Please uninstall and reinstall the DIRECTV app. Make sure your devices can run the latest version of our app. Here's what you need for the DIRECTV app on iOS devices. Also, find help for common issues with the app.
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Swoosh6928
New Member
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7 Messages
2 years ago
I have uninstalled and reinstalled the app 5 times with no change . I have the latest iOS version on my device and it still won’t work. The app loads and I can the guide for live tv but when I select a show I get a blue loading line and then eventually an error code that something went wrong . Won’t play back anything from the DVR recordings either . I have the same app on my phone and it works fine . My wireless provider for both devices is AT&T.
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Swoosh6928
New Member
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7 Messages
2 years ago
I’ve also restated the iPad multiple times with no change
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
To troubleshoot, take your iPad to a Starbucks or McDonald's,etc and see if the content loads. If so, we can rule out any internet connection issues.
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Just tells you that it has nothing to do with the app. It works!
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Swoosh6928
New Member
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7 Messages
2 years ago
I think it def had to do with the app and needing to be rest through the wifi but either way it’s fixed
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Jocrosd2
New Member
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1 Message
19 days ago
Trying to open the app on my iPad. I’ve deleted and reinstalled the app. The message says we ran into an issue. Something went wrong on our end. Please try again. I do and it still doesn’t work. Suggestions? Please?
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