New Member
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1 Message
Direct TV displayed another persons account
We have had many access issues with our account. We have a home and we travel in our RV where we use two TVs with Roku and Direct TV is our main TV service. A few nights ago we logged in and found children’s programs all over the ribbons and all of our recordings gone! We thought someone hacked our account. Then we saw we were in someone else’s account! We have a picture which includes her email.
has anyone else experienced this?
we gave up on customer experience as they do not understand how service works… :(
DIRECTVhelp
Community Support
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255.9K Messages
3 years ago
Hi there. This is something unusual, and we feel you in this situation as it is inconvenient when traveling. We want to 100% resolve the issue of your TV displaying another customer account. May we know if you received an email, text, or phone call asking for your sensitive information? Protect yourself! Fraud and Social Engineering threats are everywhere. The best protection is being aware and educated. Read more here: https://www.directv.com/corporate/news/articles/dont-fall-for-fraud/ Jhon, DIRECTV Community Specialist
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