New Member
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15 Messages
Direct TV Stream App Buffering
My DirecTV Stream has bad buffering issues. I have checked out my internet service and tests fine at almost 600mbs. Logged into modem and ran tests for db values and signal to noise ratios all checked fine. I un installed app and reinstalled it on a S21 Ultra and iPhone 13 Pro. I am casting to Chromecast from my phones. Did factory reset on Chromecast. Tried 2 other Chromecast devices. All have buffering issues. Been in contact with Technical support for 5 days in a row, they are clueless. Gives you a run around , sounds like they just read what's on a computer screen. They can't do real time on fly diagnostics. Anyone reading this if you Don't need Fox Regional Sports channels stay away from Direct TV Stream. The app is clunky, if you DVR a show it can't be streamed to you TV you have to watch it on your phone. The app makes for an unpleasant user experience as I came from YouTubeTV but they don't offer Regional Sports channels. Doesn't look like they are motivated to fix anything or upgrade anything. My YouTube, Netflix, FriendlyTV, Amazon, Tubi streaming and apps all work great.
lou_do
ACE - New Member
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651 Messages
4 years ago
I see you did a test on your router, which is OK if you are hard wired to your devices. But if you are using wifi, you need to run the test at your device. You can have 600 mbps at the router but when you convert it to wifi you have signal loss from a long distance between your router and wifi devices, also you loose it every time it passes through walls, doors and floors. I have 1 gig fiber and without a wifi extender I have issues at the far end of my house, from my router.
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Huntindog
New Member
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15 Messages
4 years ago
It was a test that tests speed using my phone speed test app plus I got into the modem settings with my laptop and checked all that also. Thanks for trying to help
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @Huntindog, thanks for letting us know what you've tried to fix the issues.
We want to provide you some steps to solve the issues you've been experiencing. In case the problems persist, please try to use another device to stream directly, and not to cast.
Please let us know how it goes, we're happy to help!
Sebastian, DIRECTV Community Specialist
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Huntindog
New Member
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15 Messages
4 years ago
I have tried 3 different Chromecast devices to cast to my TV they all have same issue with DirectTV. I buy streaming service so I can watch TV on my TV not so I can watch TV on my phone. Remember my YouTube, Netflix, FriendlyTV, Amazon, Tubi streaming and apps all work great.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let us share with you the list of compatible devices with DIRECTV STREAM. Please confirm if the Chromecast devices you tried to use are on the list.
We'll be here to check.
Sebastian, DIRECTV Community Specialist
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Huntindog
New Member
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15 Messages
4 years ago
They are on the List
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Huntindog
New Member
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15 Messages
4 years ago
Let me add these devices have worked previously with Direct TV Stream it's only been last couple weeks or so it's went down hill getting worse with buffering.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
David, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Another DM! I just dont get it.
(edited)
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Huntindog
New Member
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15 Messages
4 years ago
I have already been chatting with Technical Support as a matter of fact I have spoken to 3 or 4 technical support people. If you have an answer just type it on here for everyone to see. I have been trying to get this fixed for over a week now.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums)
Sergio, DIRECTV Community Specialist
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Huntindog
New Member
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15 Messages
4 years ago
I never said I had an audio issue please read back at my info.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
This is just getting hillarious. Another DM and not even on the topic!
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Sergio, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
@DIRECTVhelp Why can't this issue be shared with all subscribers? There is nothing confidential about this post and issue that can not be shared in public? The subscribers need to know how to resolve these types of issues. You never disclose solutions from DMs to help existing subscribers. Get your act together!
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