Let's help you fix it, @Thompsonjs. Common streaming issues like freezing can be fixed by restarting your device and router/gateway. More tips here: Get help with streaming issues on the DIRECTV App | DIRECTV Support Also, are you having problems with closed captioning? Please share more details for us to further assist. John, DIRECTV Community Team
Thanks for the additional info. Closed captions shouldn't block your view. Try going to Settings > Accessibility > Captioning to adjust the presentation or text size. If further technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
DIRECTVhelp
Community Support
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256.3K Messages
20 days ago
Let's help you fix it, @Thompsonjs. Common streaming issues like freezing can be fixed by restarting your device and router/gateway. More tips here: Get help with streaming issues on the DIRECTV App | DIRECTV Support Also, are you having problems with closed captioning? Please share more details for us to further assist. John, DIRECTV Community Team
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Thompsonjs
New Member
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3 Messages
20 days ago
Close Cap issues are where it is located - pretty much in the middle of the screen
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DIRECTVhelp
Community Support
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256.3K Messages
20 days ago
Thanks for the additional info. Closed captions shouldn't block your view. Try going to Settings > Accessibility > Captioning to adjust the presentation or text size. If further technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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Thompsonjs
New Member
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3 Messages
20 days ago
I don't see any options for screen placement?
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DIRECTVhelp
Community Support
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256.3K Messages
20 days ago
We have a specialist ready to investigate your closed captioning layout. We've sent you a DM, please check your inbox.
Kenneth, DIRECTV Community Team
(edited)
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Ludwick577
ACE - New Member
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3.8K Messages
19 days ago
What device are you using?
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