New Member

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3 Messages

Monday, August 3rd, 2026

Direct tv Stream freezes

Direct tv Stream freezes Also CC location (Edited per community guidelines)

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Community Support

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256.3K Messages

20 days ago

Let's help you fix it, @Thompsonjs. Common streaming issues like freezing can be fixed by restarting your device and router/gateway. More tips here: Get help with streaming issues on the DIRECTV App | DIRECTV Support Also, are you having problems with closed captioning? Please share more details for us to further assist. John, DIRECTV Community Team

New Member

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3 Messages

20 days ago

Close Cap issues are where it is located - pretty much in the middle of the screen 

Community Support

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256.3K Messages

20 days ago

Thanks for the additional info. Closed captions shouldn't block your view. Try going to Settings > Accessibility > Captioning to adjust the presentation or text size. If further technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team

New Member

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3 Messages

20 days ago

I don't see any options for screen placement?

Community Support

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256.3K Messages

20 days ago

We have a specialist ready to investigate your closed captioning layout. We've sent you a DM, please check your inbox.

Kenneth, DIRECTV Community Team

(edited)

ACE - New Member

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3.8K Messages

19 days ago

What device are you using?


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