Direct TV

Which channel is this? If you’ve tried things like reinstalling the app, restarting the streaming device, etc. and have no success, please share the symptoms you receive on the channel. If it’s just one, chances are it is not your equipment.

Hello @idahojon thanks for reaching us for help.

We appreciate the tips provided by @detuch254 We'd also like to confirm, what is the channel or channels where you're getting this error? And, what is the model of the phone you're using? We can try to fix common DIRECTV app issues.

For Roku devices, we can follow some useful steps to fix streaming issues.

We'll be waiting for your answer.

Nahira, DIRECTV Community Specialist

All channels on DirectTV give the oops something went wrong withe the content error message.   This is difficult too.  When I answer like this it requires login cluck post then loses my post.

All channels on DirectTV gives the oops something went wrong message.   This has gone on several days.  All other Roku app channels  work.  This is not my equipment it is a malfunction between DirectTV and Roku.  Please fix this.  $80 PER month and it can't be watched.

Thank you for sharing those details, @idahojon.

We're committed to give to our customers the best TV experience. How long ago did the issue start? Please also confirm to us your Roku's model and software version to check the compatibility.

We'll be attentive to your response.

Carolina, DIRECTV Community Specialist

2 days.  I don't have time to do this anymore.   I don't know the ROKU MODELS.  I Have three.   They are different.  

@idahojon, thank you for keeping us posted.

We want to make things easier for you. You can locate the model of your device from the settings menu of your Roku. Press the Home button on your Roku remote. Scroll up or down and select Settings. Select System, followed by About.

Please share with us that information, we'll be here to help.

Carolina, DIRECTV Community Specialist

Does your IP location match your billing zip code? Make sure billing info on your account is correct. If that is correct, have you recently travelled and used Dtv Stream service or does someone else use your account elsewhere? That "oops" usually means a location issue. 

@idahojon 

Oops can happen for any little  glitch  in the streaming environment.Yesterday received the oops then the no network connection. Powered off and on the router resolved the issue for now.

Hello, @Ludwick577  Thank you for your responses and accurate questions in order to resolve our customer's issue. We appreciate your time and help.

Nicolas, DIRECTV Community Specialist

Roku3930X Roku express model number.

I have done all fixes. Reinstalled app, Roku, modem etc.  Still get "Oops something went wrong. This content has an issue and can't play.   Give it another try or select something else to watch.  

This has gone on for two days, this is the third.  This has happened  before but then works.  Now it is persistent. 

I see many other people have experienced this.  I am close to canceling my Dtv subscription.   

Thank you for keeping us posted, @idahojon.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). We'll be waiting for you.

Carolina, DIRECTV Community Specialist

I have had Dtv for years with Roku.  Never a problem.   This is not anything I did.  I went to the chat bell as requested.   That doesn't work  either.

Well I finally logged into the Fox News app so I can watch the Fox business channel.   That and Fox news is all I watch on DirectTV anyway.  So the oops message on DirectTV continues for all channels.   $80 per month is too much for just that, but I need it to watch the Fox  News app.  This has caused me to look around and see that Fox is on Sling and Fubi and other places for less $.  I still hope to see DirectTV to get with Roku and fix this.  But now I know there are other options. 

Hello @idahojon, we want to look into the channels issue and find the best resolution. We've sent you a DM, so we can start working on this together.

Please review the messages in the Inbox, you can find them in the upper right corner of the window in the chat icon.

Catalina, DIRECTV Community Specialist