New Member
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18 Messages
Direct TV
I did all of the fixes. All other channels work but DirectTV says oops something went wrong. Unlike some others who say it works for a while it doesn't work at all for me on any of my Roku devices. It wors on my phone.
idahojon
New Member
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18 Messages
3 years ago
Here is the message I get.
style="margin: 0; ;margin: 0;">Thank you for keeping us posted, <a style="text-decoration: 'none';" href="undefined/users/6347534467515e0ae7543d3c" data-id="6347534467515e0ae7543d3c" data-username="idahojon">@idahojon</a>.<br /><br /></p><p style="margin: 0; ;margin: 0;">Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). We'll be waiting for you. <br /><br />Carolina, DIRECTV Community Specialist</p>
2 h
Hello, please reply to this message, so we can
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idahojon
New Member
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18 Messages
3 years ago
I need to find a DirectTV tech support number that I can call. If someone has had this problem and solved it that might help.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
We hear you, and we want to work on a fix. Let's catch up in a Direct Message, so we can take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Juan, DIRECTV Community Specialist
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idahojon
New Member
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18 Messages
3 years ago
Chat icon does not work.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Please share more details about the issue you're having with the chat icon, so we can work on a fix for you.
Since we are not able to meet in a live chat interaction, we strongly recommend you to create a post on Twitter or Facebook with details about your concern,we will take a closer look at it.
Thanks in advance.
Juan, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
3 years ago
No chat icon here. Why don't all forum members have access to chat?
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idahojon
New Member
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18 Messages
3 years ago
I gave it. It doesn't work. Just like the DirectTV app on Roku. Both worthless.
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Ludwick577
ACE - New Member
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3.6K Messages
3 years ago
@idahojon if Dtv help sent you a message--you should be able to access it here:
https://forums.directv.com/direct-messaging
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
@chasf00
You'll only see the Chat icon if DirecTV Help initiates a chat session with you.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi @chasf00, we want to clear things up.
The chat icon can be enabled when we send a direct message, this may be the reason why you don't see it yet.
If you have any questions about our service, feel free to reach us.
Carolina, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
3 years ago
@DIRECTVhelp
Since that is the case, why are so many not able to see or access the chat icon?
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Thank you for the heads-up, @chasf00.
We always strive to provide the best customer service experience, and we're working to enable the chat icon for all our customers in order to send a direct message. If you have any question about our service, please let us know.
You can also get assistance through Facebook or Twitter by tagging our official account.
Carolina, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
Since that is the case, why are so many not able to see or access the chat icon?
Mainly because folks don't know where to look for it.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Since we can't move to a private interaction, please create a new post in a different social network like Twitter or Facebook. We will be waiting for you there, so we can start working together.
Thanks in advance.
Juan, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
3 years ago
@litzdog911
Posters are told where to look. Are you able toshoot a dm my way to see what is going on?
@DIRECTVhelp
What if no tweeter or fbook?
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