DirectTV Stream loses video after a few minute but audio is still working

Does this happen on some channels or all of them? Have you ever faced this issue in the past? Please run an upload and download speed test on your DIRECTV STREAM device and report back both numbers (label them as well) so we can tell if poor/weak connection is the culrpit.

All channels. I just started two days ago. How do I do an upload and download test on the device

visit this website on a web browser on the DIRECTV STREAM device:

https://www.speedtest.net

Press ‘GO’ and it should do the test for you. Report back with the speeds.

I am not streaming from a computer. I am using  the directtv stream device(formerly ATT).

Yes, I understand. You can use a browser on the DIRECTV STREAM device. If you don’t currently have one, just go to the Google Play Store.

Hello @dsheeha2 We want you to get the most out your service and have your device working correctly.

Thank you for giving us a hand with this @detuch254 .

Please try the speed test @dsheeha2 , you can also try these steps   and let us know how it goes.

We'll be here waiting in case you need further help. 

Sebastian, DIRECTV Community Specialist

the download speed from diagnostics was 47.6

That should be sufficient for live TV streaming. I’m assuming that latency could be a leading factor as well. That would be the cause if internet is delivered to you via satellite (HughesNet, Viasat).

If you have any other devices, do they have similar issues? You can test this theory by streaming DIRECTV STREAM on a phone or tablet or even another streaming device.If using a phone, be sure that cellular data is not turned on. 

Hello @dsheeha2 , we want to help you with the streaming device issue. Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) 

Sebastian, DIRECTV Community Specialist

I don't see a chat icon next to the bell. What I see is my profile icon. I also tried using DirectTV Stream from my Firestick and the same TV and the symptom occurred.  I can stream directly on that Firestick without issue.

I'm glad to know you are able to stream the service with the Firestick.

Please reply to the message I just sent you in DM in order to continue with the assistance. I'll be waiting for you.

Sebastian, DIRECTV Community Specialist

I had the same problem with the stream via Firestick, I can stream other service without any issue. I dont see anywhere within the forum to see DMs