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New Member

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4 Messages

Thursday, January 20th, 2022

DirectTV Stream remote

I have a no problem pairing my DirectTV satellite remote to my master bedroom Samsung LCD TV. The remote can power on and off my TV and change the volume. This is not the case for pairing my DirectTV Stream remote. DirectTV Stream remote can’t power on and off my TV, and can change the TV volume.

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ACE - New Member

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651 Messages

4 years ago

Try going to Settings/System/Remotes and devices/Program Your remote and see if the correct settings are set for your TV.

New Member

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4 Messages

4 years ago

When I press power on the remote “Not Available” with the yellow triangle! shows up on the TV screen.

ACE - Sage

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46.7K Messages

4 years ago

Check the DirecTV Stream box Settings Menu to ensure that your remote is actually paired to the DirecTV Stream box. Then you should be able to program the TV functions.

Community Support

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255.6K Messages

4 years ago

Hi @dielmanb , let's work together to fix your remote control.

We recommend you to change the batteries of the remote to see whether it improves.

You can also unpair the DIRECTV STREAM remote control by:

1. Press and hold the DASH (–) and APPS buttons until you see the LED lights on the remote blink blue twice.
2. Restart your DIRECTV STREAM device by pressing and releasing the red button on the side of the device.
3. Point the remote at your DIRECTV STREAM device and press the FAST FORWARD and REWIND buttons at the same time to pair your remote with the device.

Maria, DIRECTV Community Specialist

New Member

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5 Messages

4 years ago

I am also having problems with the remote. I changed batteries to no avail, then took the steps outlined above for dielmanb and that didn't work. I get the box and sound to come on but no picture. If I press the input button I can see it is set to Smartcast (Visio TV) but won't let me change it. Even the tv remote will not.Listening to tv is fine but really, I could just have a radio for that. This situation is a little different but know that I have had to change batteries once a month and reset the box every 3-4 days since I switched to Directv stream. Suggestions?

ACE - New Member

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3.6K Messages

4 years ago

I use my Dtv stream remote with a Samsung tv and it works fine.

Community Support

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255.6K Messages

4 years ago

Thanks for reaching out @KellyinAZ. We want to help with your remote.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

David, DIRECTV Community Specialist

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