6 Messages
Directv app on Firestick not working
I can't watch anything when I log into the Directv app on my Firestick that is connected to my home WiFi. There is nothing listed for "package" in the user information under settings. This is happening on 2 different Firesticks. I have tried clearing the cache and unistalling/reinstalling the app several times and factory reset the Firestick.
KyleW
6 Messages
2 years ago
I don't have any problem streaming on other devices. What do you mean by "verifying my account?"
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KyleW
6 Messages
2 years ago
I have the Ultimate package. I've had service since February.
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DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
We regret that you are having trouble utilizing the DIRECTV App on your Firestick device and encountering connectivity issues with your Gemini devices. These shouldn't be happening. We'll send you a DM to investigate further and address your other concerns. - Lorie, DIRECTV Community Specialist
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KyleW
6 Messages
2 years ago
The only other account that I've ever had is the ATT Fiber that we also started in February, which is the WiFi I have everything connected to. I don't have any problem using the app on my phone when it's connected to the WiFi.
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