2 Messages
DIRECTV app on Roku freezing/glitching at opening screen
This morning when we tried opening our DIRECTV stream app on our Roku it started freezing and flashing at the opening of the app. I’ve contacted DIRECTV they weren’t much help and I contacted Roku they suggested removing the app and reinstalling. We cancelled to be able to do this but it still won’t let me remove the app as our subscription is good till end of month. Is anyone else experiencing this Or experienced this. We are so frustrated because neither company is much help.
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Thanks for bringing this app glitching issue on your ROKU to our attention. We're here to enhance your experience with the app and would like to investigate this further. You can find some additional troubleshooting steps here: https://www.directv.com/support/article/000076294 we'll send you a Private Note to take a closer look at this. Santiago, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Thanks for that information. Is there any error code or message displayed when you open the app? Santiago, DIRECTV Community Specialist
0
0
Jesscx2010
2 Messages
2 years ago
No it just stays on the opening screen and flashes and the load circle freezes and it stays like that.
0
0