DirecTV Stream App on Roku experience intermittent sound issues

Is your Roku's audio on your TV, Soundbar, or an AV Receiver?

You'll find lots of posts here about this "glitchy" audio issue with Roku's DirecTV Stream App. I have the same issue with one of Roku's connected to an older Sony AV Surround Receiver, but not with another Roku connected to a newer Denon AV Receiver. 

Soundbar

Visio soundbar to be exact, connected to Visio TV.

You might try changing the Roku Audio Settings to "stereo" instead of "digital 5.1". See if that helps. 

Forum private   Hi @charlespbryant , we can help you with this.  Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)  Danilo , DIRECTV Comunity Specialist

Amazing. Another private message for no possible reason. Nothing related to private information and obviously a solution (if any) will never be shared with the forum audience. when will the madness stop @DIRECTVhelp 

I have the same exact problem.  Extremely annoying!!!  Anyone know how to resolve?

What exact problem? Audio using a soundbar or what? Have you tested the audio settings? Stereo?

The problem with the sound going very low or extremely loud static.  I have to change the channel and then go back to original channel.  Sometimes the sound will be stable for a good bit of time, but other times, it goes up and/or down quite frequently.  No soundbar - Roku to TV.  Yes, have checked audio settings.

Hi, @sounder2. Thank you for bringing this to our attention, we'd be glad to help you with your Roku sound situation.

Let's go over some steps to make sure the issue gets addressed correctly:

1. First, let's make sure you are using a compatible Roku device.
2. Next, please make sure the App is updated, delete and install again the DIRECTV STREAM App.
3. Make sure the connection between the Roku and the TV is snug and secure.
4. Connect the Roku player to a different input, to see if the results are different.
5. Check or change the Roku audio setting by selecting "Home", then "Settings", and after that select "Audio". Once you're there Set HDMI and S/DIF to Dolby/D or set HDMI to PCM-Stereo.

Please let us know how it goes. 

Juan, DIRECTV Community Specialist

I have compatible Roku devices (2), but it appears that, according to your list of compatible TVs, mine are not.  I have a Samsung and a Sharp and neither model is on your list as being compatible.  Since I've had the service for a number of years and this particular problem has been present for only months, I'm guessing that some sort of change has been made on your end.  Since I'm not interested in replacing two working TVs, I'll have to learn to live with it or change providers.  Thanks for your time.

We want to keep you as DIRECTV STREAM customer @sounder2 let's explore into options.

Let's meet in a Direct Message to review further options for this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Juan, DIRECTV Community Specialist

Anothe DM for no reason. Nothing personal to hide and these continuing DM's offer no answers for subscribers. Let's end this madness @DIRECTVhelp 

This seems to be an ongoing issue. I just purchased two new Roku Premiere 3920X (on the compatibility list https://www.directv.com/support/stream/article/KM1200941).

I am experiencing the issue with brief audio cut-outs on a 10 second interval. I have confirmed this does not happen with any other app on the device (Netflix, Amazon, Spectrum).

I am connected to a Sony receiver via HDMI with Audio set to Auto. I've attempted Dolby Digital and DTS and both have the same issue. If I set it to Stereo the issue goes away.  This is not an acceptable configuration.

It's clearly an app issue since other apps on the device work just fine with Dolby Digital and DTS sound. It also should not matter what the sound device is connected to the Roku since the Roku is supported by DirecTV Stream and the Roku works fine with everything but the DirectTV Stream app with regards to audio.

It would appear, based on the timing (10 seconds) that it would be something along the lines of a buffering issue in the app.

Do you have any additional findings on this since it has been reported many times before?

This seems to happen on the older Roku Express 3930 and the Roku Premier 3920 models, but not on the new Roku Express 4K+.  Some claim it is a new problem with Roku software version 10.5 and that version 11.5 coming soon will fix it.