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5 Messages
Friday, July 4th, 2025 11:42 PM
Unable to log into app
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ACE - Sage
46.5K Messages
13 days ago
Need more info. What streaming device? What exactly happens when trying to log in? Can you log in on other devices?
ACE - Expert
6.5K Messages
12 days ago
Error codes and messages? Does it work on any other device?
"Error Code" or "Care Code"? I suspect the 8003 to be "Error Code" and the 600 to be "Care Code", correct?
Then try again and verify. Has the app ever worked on your device? Have there been any updates? Also, what trouble solving steps have you attempted? Deleted app cache and data? Reinstalled the app?
(edited)
Tutor
53 Messages
With a similar problem on the Roku what worked was changing the password using the directv.com website and then using the new password everywhere.
litzdog911
ACE - Sage
•
46.5K Messages
13 days ago
Need more info. What streaming device? What exactly happens when trying to log in? Can you log in on other devices?
0
0
bcbsncjlj
ACE - Expert
•
6.5K Messages
12 days ago
Error codes and messages? Does it work on any other device?
0
0
bcbsncjlj
ACE - Expert
•
6.5K Messages
12 days ago
"Error Code" or "Care Code"? I suspect the 8003 to be "Error Code" and the 600 to be "Care Code", correct?
0
0
bcbsncjlj
ACE - Expert
•
6.5K Messages
12 days ago
Then try again and verify. Has the app ever worked on your device? Have there been any updates? Also, what trouble solving steps have you attempted? Deleted app cache and data? Reinstalled the app?
(edited)
0
0
BobL3364
Tutor
•
53 Messages
12 days ago
With a similar problem on the Roku what worked was changing the password using the directv.com website and then using the new password everywhere.
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0