9 Messages
DIRECTV Stream on Roku
We signed up for DIRECTV Stream right after Thanksgiving 2023. They came out and installed the internet and setup the Genie device. Checked internet signal in all rooms of house and said we had strong signal so no issues. Well we can o my watch DIRECTV Stream on the living room tv since it has the Genie connected. All others use Roku’s and have never worked. Many frustrating phone calls and finally found out that DIRECTV Stream has had an issue with Roku’s since Oct 2023. They said it is hit or miss of it will work for you but yet they continue to sell the service. They have no idea why or how to fix the issue. They ran through all the problem solving techniques and nothing worked. I even tried a Fire Stick and still didn’t work. They basically told me that they doubt it would ever work. Obviously we canceled and will now go to YouTube TV. Thanks for aelling a product that you knew had issues with half of your subscribers and not disclosing it.
c4nestor
9 Messages
2 years ago
I did provide in a forum on here 22 days ago and no one responded to provide any help. There are no errors and only message that has been the same since day one is “unable to load content at this time so please try again later”. The DIRECTV Stream technical support personnel have all said that they have tried everything and can’t get it to work. They actually recommend canceling service since they couldn’t fix the issue.
You may be one of the lucky ones where you never had an issue but this is a known issue by DIRECTV Stream since Oct 25th, 2023. I would love to have DIRECTV Stream if they could get it to work. Like I said I even tried Fire Stick. No errors or messages on that. It ask me to sign in and then it doesn’t recognize my account and wants me to select a package. My account is still active until Jan 22nd so if someone has a magically solution I would keep the service.
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c4nestor
9 Messages
2 years ago
Have tried everything you mentioned. Works on phone no problem. User name and password are not linked to any other accounts. No accounts linked. Reinstalled app, rebooted router and modem. Never satellite subscriber. Many other thing with technical support and still doesn’t work.
I started new thread because I got ZERO response on the last one where I stated all this already.
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c4nestor
9 Messages
2 years ago
Sorry, yes Gemini. Using that, I have no issues on that main tv.
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c4nestor
9 Messages
2 years ago
Roku and Fire Sticks are brand new and the newest generations. I tried older ones also with the same results.
I really don’t watch on my phone but I know it works on my WiFi.
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doo4usc44
Teacher
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199 Messages
2 years ago
Restart Directv app, check for updates. Does Roku work with other channel, Prime, Netflix etc?
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litzdog911
ACE - Sage
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46.7K Messages
2 years ago
So did you actually cancel DirecTV?
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c4nestor
9 Messages
2 years ago
I have switched the Roku devices and got the same result. All other apps work just fine on the Roku’s.
My service is still in. My pay period ends Jan 22nd so if I can’t get this to work, that is when I will cancel.
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DIRECTVhelp
Community Support
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255.9K Messages
2 years ago
Hi @c4nestor, we're sorry you're having trouble with your DIRECTV service on your Roku, and we don't want to see you go. If you're experiencing issues while viewing content on your Roku device, you can try to fix them by visiting: https://www.directv.com/support/article/000093615 Please send us a DM, so we can help you find a solution. Jessica, DIRECTV Community Specialist
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