Community Support
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DIRECTV STREAM Remote Troubleshooting (Streaming Device)
Having Trouble with your DIRECTV STREAM Remote? Check out the solutions below.
Resync the remote - Blue/ Purple LIghts
- On your remote, press Home.
- Select Settings > System > System Settings.
- Select Remote & Devices.
- Select Program Your Remote.
- Select TV or Speaker System depending on your device.
- Follow the prompts.
Make sure you are close enough to the DIRECTV STREAM Box and pointing towards the IR receiver on the device. The remote lights will blink blue when pairing.
Make sure the batteries are firmly in place - No Lights
Remove the battery cover, take out the batteries and place them back in. If functions are restored, you are good to go. In some instances, you may need to resync the remote.
Replace the batteries - Red Blinking Light
Over time, batteries lose their charge and a message to change the batteries normally appears and the light will blink red. Low-level battery life may cause sluggish remote commands and prevent you from using Google Assistant. Your remote may change to IR mode and in some instances, you may need to resync the remote once the batteries are replaced.
Heads Up: AT&T does not send replacement batteries.
Switch to IR
- Some TVs may not support the Bluetooth function. That is ok, use IR is an option:
Press and hold Fast Forward (>>) and Rewind (<<) keys simultaneously.
The remote will default to IR mode when setting up.
Unpairing the remote
If you need to move your DIRECTV STREAM Box to a new TV, you have the option to unpair the remote:
- Press and hold the Dash and Diamond keys simultaneously.
Extras
Explore your DIRECTV STREAM Remote
ChrisZ, AT&T Community Specialist
mmruz01
2 Messages
2 years ago
I called the customer service nbr and all I said was my remote wasn’t working and the next thing my remote was on my TV and it walked me through the process. It is working fine now. 800-531-5000
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Ludwick577
ACE - New Member
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3.6K Messages
2 years ago
@Bstjarre Maybe the box received an update. Who knows. Really doesn't matter why when you have the solution.
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Denisbeam
2 Messages
2 years ago
How do I turn off “getting details” been spinning ten minutes
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Denisbeam
2 Messages
2 years ago
How do you turn off “getting details “
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hi, @Denisbeam. If you have a Gemini device, have you tried rebooting the device by pressing the red reset button on the right-side panel? If you're using the DIRECTV STREAM app, have you tested uninstalling and then reinstalling the app itself? That basic troubleshooting usually fixes the issue. Jerald, DIRECTV Community Specialist
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Wayne14778612
1 Message
2 years ago
my volume control just stopped working on my Vizio TV
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hi, @Wayne14778612. Watching TV while you can't control the volume can be inconvenient. Your remote needs to be programmed to your TV so that you can control the volume. Please visit Fix your DIRECTV remote | DIRECTV Support to get instructions on how to program your remote. Thanks for choosing DIRECTV. John, DIRECTV Community Specialist.
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Ludwick577
ACE - New Member
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3.6K Messages
2 years ago
restart your device
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pjsokal
New Member
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3 Messages
2 years ago
I have a Panasonic TV and an ATT Tv (now DirecTV Stream) box. Initially the ATT remote controlled the TV and DTV box perfectly but after a couple of years, the ATT remote lost the ability to turn the TV on and off. After resetting, reinstalling and getting the latest updates the remote will now do everything but turn the TV on, which requires the Panasonic remote. Very annoying!
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hi, @pjsokal. We apologize for the trouble you're having with the remote. Let's meet in DM, so we can provide you with better assistance. Rhyan, DIRECTV Community Specialist
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pjsokal
New Member
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3 Messages
2 years ago
Sure, how do we DM thru this site?
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
We've already sent you a DM. Please check the Private Message/Direct Message (PM/DM) icon (text/speech bubble) on the upper right portion of the page between the notification icon (bell) and directv.com. Rhyan, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
We're sorry if you're having trouble checking the DM. Here's a troubleshooting step that you can try:
Press the 'Home' button on the remote
Arrow left to expand the left side navigation menu
Arrow down to select 'Settings' (Gear Icon), press 'OK' on the remote
Select 'Systems', press 'OK'
Select 'Remote & Devices', press OK
Select 'Program Your Remote', press OK
Select 'Power Off Devices', to disable, press OK
Select 'Power Off Devices', to enable, press OK
Please let me know if it helps. Rhyan, DIRECTV Community Specialist
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