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New Member

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22 Messages

Thursday, April 21st, 2022

DTV stream in a browser

Why can I only watch DTV Stream on one browser?  Sometimes I want to watch two programs at once.  For instance a sports channel and the news.  It can't be done on stream.  Or my wife might want to watch in another room using a computer. It can't be done.  I was a Directv user for years and I always thought that they did the best job.  I haven't found a streamer yet as good.  Why wasn't this experience ported to DTV stream?

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ACE - Sage

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46.7K Messages

4 years ago

We have no problem viewing DirecTV Stream on two different computers simultaneously. But it's true that you can't use two web browser windows on the same computer simultaneously. 

New Member

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340 Messages

4 years ago

@JohnGn you can use an incognito window + a normal window so you can have 2 browsers streaming different channels on the same computer - use Chrome. 

Indeed, viewing on separate computers works fine as @litzdog911 says. Hope this helps.

New Member

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22 Messages

4 years ago

They refreshed my service and I cleared cache and now it works great and I can open multiple windows on multiple computers.

ACE - Sage

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46.7K Messages

4 years ago

Cool. I didn't realize it was possible to use Stream on two different Chrome browsers that way. Thanks!

New Member

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22 Messages

4 years ago

Thanks to those responding.

New Member

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22 Messages

4 years ago

I'm sorry, I didn't really check out whether I could actually watch 2 programs before running my mouth.  I cannot.  I plan to get back to DTV tomorrow.  The rep told me I could and I just started the stream, I didn't actually start programs.

John

Community Support

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255.6K Messages

4 years ago

Hello @JohnGn, we're here to help you.

We need to gather as much information as possible to find the root case of this situation.

Could you please confirm if this only happens when using the incognito window or also with a different browser?

Thank you.

David, DIRECTV Community Specialist

New Member

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340 Messages

4 years ago

it works for me @JohnGn - I just did... it's weird you cannot

:-(  

New Member

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22 Messages

4 years ago

I can't start a new tab in Chrome and play a show.  I can start chrome on another computer and watch programs on each.  I can't start up a new tab and watch a program on either.  I can't start up a new instance of chrome and watch a program on either.

I also have Chrome Canary I can start that and watch a program while watching in Chrome.  But I can't watch 2 in that either.  I can also watch 1 in Incognito window.

Every streamer that I have had before you could watch as many as you wanted -- youtubeTV , fubo and Hulu.

I like to watch the news while I watch sports. It would be inconvenient to use incognito for that.

@GTyz can you watch programs in two tabs?

ACE - Expert

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1.2K Messages

4 years ago

I tried this.  I can't get either Chrome or Firefox to let me run separate DTV Stream displays in 2 tabs, or in 2 separate windows (which both identify as 2 tabs rather than 2 windows), even with incognito.  However, I can run DTV Stream in both a Chrome and a Firefox window at the same time.  Switching between 2 windows is less convenient than switching between 2 tabs, but it's not terrible.  An upside of using 2 separate windows rather than tabs is that if you have a large enough monitor (or a multi-monitor setup), both can be showing at the same time.

Community Support

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255.6K Messages

4 years ago

Hi, @JohnGn. We'll be glad to assist you.

Please, let us know if you can stream in both computers separately, or if you're only having issues when trying to stream in both computers simultaneously.

Also, share with us the browser version you're using to stream.

Thanks in advance.

JuanD, DIRECTV Community Specialist 

New Member

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22 Messages

4 years ago

Chrome is up to date
Version 100.0.4896.127 (Official Build) (64-bit) on both machines.
I can run a program on each machine separately.  the problem is playing 2 programs in a single browser.  I can stream on both machines at the same time.  That is no longer a problem.
I am glad that someone from DirecTV is looking at the problem.
As an aside - I was a DirecTV customer for a long time and they seemed to have everything right.  I am wondering why that experience was not ported to the streaming applications. 

Community Support

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255.6K Messages

4 years ago

@JohnGn, thanks for clarifying.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll be ready to step in.

Camila, DIRECTV Community Specialist

New Member

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340 Messages

4 years ago

@JohnGn, I misunderstood your original post (as you never mentioned tabs, only the same computer).

It's indeed a limitation of the product since the beginning I think and, as far as I know, the only way to do this on the same computer is like I told you previously: you can use an incognito window + a normal window so you can have 2 browsers streaming different channels on the same computer - use Chrome. 

You cannot do this in 1 browser using different tabs. 

I hope this helps clarifies. 

New Member

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22 Messages

4 years ago

I can do that.


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