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New Member

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2 Messages

Monday, March 21st, 2022

DVR not recording complete show

There is a 30 minute difference for recording ncis la. The recording shows the last half of previous program and then only half of ncis. 

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New Member

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2 Messages

4 years ago

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ACE - Expert

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14.1K Messages

4 years ago

A sports program probably ran late, and this means all the programs that evening ran late. You need to set up ither to add 30 minutes or more to the duration of the program you want, or record the next program also.

Community Support

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255.7K Messages

4 years ago

Hello @ddettm  We want to help you with your issue.

I'll appreciate if you let us know more details of this situation. Please, reply the DM I'll send you and share all the information to look for the root cause of this recording delay.

Juan, DIRECTV Community Specialist 

New Member

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3 Messages

4 years ago

How do you add minutes to the show you are recording?

ACE - Expert

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14.1K Messages

4 years ago

If you have directv satellite, just edit the series link. If you have directv streaming, I don't think you can. Just set up to record the following program.

Community Support

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255.7K Messages

4 years ago

Hello, @bmxmom22. Let's check together what is going on with your recordings.

Are you having issues to recording the scheduled programming at the beginning or at the end of your show/content? Please, let me know what channels are impacted by this situation. We want to take a closer look.

Daniel, DIRECTV Community Specialist

New Member

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3 Messages

4 years ago

TexasBrit:  A sports program probably ran late, and this means all the programs that evening ran late. You need to set up ither to add 30 minutes or more to the duration of the program you want, or record the next program also.

So my question was, how to add 30 minutes?  TexasBrit answers back I don't think you can.  So can you or can't you?

It was Sunday night and basketball was running late making all the shows afterward late.  We noticed in time and taped the shows afterwards so we had the whole show taped.  But is there a way to tape 30-60 minutes extra especially on Sunday evenings when golf or basketball run late? 

Expert

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6.5K Messages

4 years ago

There is no funcrion to add time with the service. You will just need to record the next program.

New Member

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3 Messages

4 years ago

Ok thanks!  Maybe that should be added.  Good thing to be able to add time.  

Expert

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6.5K Messages

4 years ago

You wish! Been requested for years. The DVR functions are very primitive.

Community Support

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255.7K Messages

4 years ago

Thanks for helping us educate out customers with accurate answers @bcbsncjlj.

@bmxmom22 Currently, the recordings are set up based on the time listed on the guide. Our recommendation is selecting the next show after the one you choose to record, in that way you won't miss anything in case it exceeds the time initially scheduled in the guide. 

We appreciate your feedback, it help us keep working on improve the experience with us. 

Veronica, DIRECTV Community Specialist

Community Support

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255.7K Messages

4 years ago

Hello, @ddettm . I hope you're doing well. Please, let us know if your DVR is still having recording issues. We're here to assist you. Have a good day.

Juan DIRECTV Community Specialist

Community Support

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255.7K Messages

4 years ago

Hi @ddettm . I hope you're having a good day.

We would like to know if your DVR is recording your tv shows properly. Please, let us know if you need further assistance. I'll be here to assit you. Have a nice day.

Juan DIRECTV Community Specialist

Scholar

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138 Messages

4 years ago

That happened to me today. We are set up to record General Hospital at 3:00 PM every day. When my wife went to watch it tonight it recorded 2 minutes and then got the message asking to delete or not like the entire 1 hr. show was over.  The show was not delayed and started at 3 like it always does. The power didn't go off and no one was around to mess with the DVR. The DVR shows it's 93% free

ACE - Sage

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46.7K Messages

4 years ago

@tae111 

Are you a DirecTV Satellite or DirecTV Stream customer? You posted in the Stream Forum. Your symptom can happen with DirecTV Satellite DVRs if the signal is interrupted, perhaps due to weather, satellite issue, or network/station issue. 


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