DVR recordings starting late

What shows?

What channel(s)?

Perhaps those stations aren't starting their shows at the exact time in the Guide?

I also posted this a while back.  I've traced mine back to my local ABC and FOX.  Anything I record on those two stations start anywhere from 1-3 minutes late.  It's not the station because I also have DTV Satellite and those recordings start on time.

So, it's something with DTV Stream.  I've called twice with no answers and they say they'll get back with me but they don't.  I was gonna call again today.  The other problem I'm having is when I go to UPCOMING RECORDINGS I get a big black box that says to go to the Guide (like I have no recordings).  When I exit out then return, my recordings are there.  While this is annoying, the recordings starting late is the biggest problem.

BTW. The 1st CSR said she rebooted my DVR.  Didn't help the problem.  The 2nd CSR wanted to take my DTV Stream box back to Factory Settings.  Uh, THEY have my recordings.  The 2 DTV Stream boxes I have are NOT DVR's.  Then she said something that blew me away.

She said if we return the box to Factory Settings, I will lose all recordings.  Why?  I have two of their boxes and sometimes use my Roku.  That's frightening.  One reason I have DTV Stream is because they store the recordings (unlike my Genie). 

Any comments on any of these issues are appreciate before I make yet another call to Tech Spt.

I have and am using two Direct TV Stream boxes that I purchased within the past few months for my DTV Stream programming.

I waited there, no one answered.  Meanwhile, I deleted one of my SERIES RECORDINGS that start @ 1 PM (ABC) and did a manual recording.  I'll know if THAT makes any difference in about 2 hours.  If it doesn't, then ???

@janice805 

You have multiple devices? If so, are the devices in sync, same feed at the same point in feed?

I think one of the CSR's said she "synched" something and rebooted my DVR.  Yes, I have two boxes and of course can access my programming from a Roku and other devices.  It's just two channels that perpetually start late and it's only been since 03/01/22, I believe.

We use firesticks and we will have the same channel feed and yet on feed is delayed.My thinking is the feeds timing thru the DTVS universe might be a tad off.

Yeah.  Has nothing to do with my DTV Streaming Boxes, or Roku's, etc.  I even cancelled the Series and set the guide up for a Manual Recording.  When 1 PM came, same thing.  Those two channels started recording LATE!  It's Direct TV Stream's software, or whatever.  I don't know what suddenly changed this month to make anything recorded on those 2 channels not record until 1-3 minutes into the programming.  It was perfect before. 

But I'm upset that they aren't contacting me, or giving me some kind of answer ... just NOTHING.  When I call tech support --- nothing!

I have the same problem recently with FOX and ABC. Also the fast forwarding isn't synced with the program. Very annoying but not bothering to contact AT&T, don't need the runaround!

Tanner53.  Are you in California?  Santa Barbara County by any chance?

Hello @Tanner53, let's check what's going on with your DVR feature.

We want to take a closer look into this out of sync issue. In that regard, could you please let us know which device model do you have, and for how long are you experiencing this event?

Benjamin, DIRECTV Community Specialist

janice805, I am in TN

DIRECTV Help, it is on the 2 TVs I watch primarily with the app on ROKU. I have no recordings that are applicable to test on the TV with the box at this time. I almost never watch that TV. It is however a recent issue, all was fine until a short time ago.