New Member
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3 Messages
Gemini Air 72 hour look back not working
Can anyone confirm that 72 hour look back works and maybe tell me what steps you are using and which network. I have 2 new Gemini airs both with the same issue. I follow all the directions, selecting a network off the guide, getting to the single network vertical guide but can never get above the current show playing to see previous shows. I tried many of the networks that are listed as supporting look back and also followed all the troubleshooting steps.
DIRECTVhelp
Community Support
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256.5K Messages
27 days ago
Hi, @mpnret. You’re not seeing the option to view past programming because some networks restrict that feature.
Networks and programmers offer 72 hour lookback content, though availability can vary seasonally. If a particular network or show doesn’t support lookback, the drop-down date menu on your Gemini Air vertical Guide won’t let you select previous days. Try these navigation steps on a few major networks to see if earlier calendar days become selectable:
Select a channel from the Guide or Network list.
Use the drop-down arrow to choose a previous day.
Pick a selectable program to access 72 Hour Lookback.
For the official list of networks that provide 72 Hour Lookback, visit How to use 72 Hour Lookback | DIRECTV Support Kenneth, DIRECTV Community Team
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mpnret
New Member
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3 Messages
26 days ago
I picked over 10 Networks in the list of networks that support 72 hour look back from the link you provided and none work. Using the down arrow moves to future shows on the network. I was really hoping to find someone here that could verify look back actually works. So far all I could get from multiple calls to support is directions on how it should work.
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mpnret
New Member
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3 Messages
26 days ago
After spending way more time on this issue than I care to admit the official answer was ” there is an ongoing issue with your concern. We are seeing the same problem on our end”
At least I got a $10 credit.
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