New Member
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2 Messages
Gemini Air
Is anyone needing to constantly re-boot (unplug and plug) the Gemini Air device to get DirecTV working?
New Member
•
2 Messages
Is anyone needing to constantly re-boot (unplug and plug) the Gemini Air device to get DirecTV working?
DIRECTVhelp
Community Support
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255.9K Messages
4 hours ago
You shouldn't have to reboot constantly, @dwreeve. Can you share more details on the issue, so we can look into it? Charles, DIRECTV Community Team
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dwreeve
New Member
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2 Messages
2 hours ago
I have 3 different TV's (2 Sonny's and 1 Samsung all Smart TV's and not old) with Gemini Air Devices. Each one of them requires rebooting at least 1 - 2 times a week. To reboot, I unplug and re-plug the dongle to correct the issue. I unplug at the power source NOT the HDMI port. DIRECTV has replaced at least 2 of the devices but to no avail. No one in the call center seems to understand the problem. I like the device and its functionality but patience is becoming a challenge. Am I missing anything?
Appreciate the help.
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DIRECTVhelp
Community Support
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255.9K Messages
54 minutes ago
Thanks for sharing those details. Please meet us in DM so a specialist can take a closer look and get to the bottom of this for you. Charles, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.7K Messages
30 minutes ago
What are your devices doing that require a reboot? Can you explain what happens exactly?
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