Gemini box hangs when trying to access apps.

Question

I have a Gemini box.  When I try to access the apps screen, it hangs for a few seconds then the Direct stream logo pops up and it goes back to regular channels. I have unplugged and pressed the restart button many times. Any ideas?

bcbsncjlj · Accepted Answer

Have you tried a factory reset (not a red button restart)? Hold the red button down for about 30 seconds and the box will do a factory reset.

litzdog911 · Accepted Answer

No, it shouldn't lose those settings or your recordings. Remember that DirecTV Stream recordings are in the cloud, not your physical streaming device.

Sheshe123 · Answer

I have not done that. Will it lose my settings, scheduled recordings, etc?

Sheshe123 · Answer

Thanks. I will try and let you know.

Sheshe123 · Answer

Thanks for the reply. The factory reset fixed the apps problem. It did not lose my recordings or the recordings I had programmed. However I did lose some settings. I had to program the remote again  to control the tv and sound bar.   But it is a small price to pay to get the apps back. Thanks again.

bcbsncjlj · Answer

Glad we were able to help.

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Gemini box hangs when trying to access apps.

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Gemini box hangs when trying to access apps.

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