Tutor
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15 Messages
Get a Blank Screen when trying to watch Directv Stream.
This morning I opened safari and navigated to https://stream.directv.com/watchnow I logged into ATT and the App started to play Channels CBS for like 5 seconds and then the screen went black. I tried other channels and they are blank as well. I logged out and tried again. I reopened Safari and still any channel I choose is blank.
Environment Details:
Safari 15.1
MacOS 12.0.1
bcbsncjlj
Expert
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6.5K Messages
4 years ago
Have you tried loading using incognito mode?
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carterbunch
Tutor
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15 Messages
4 years ago
I just tried using New Private Window in Safari and I get the same result.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Using a VPN? Any ad blockers or extensions?
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carterbunch
Tutor
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15 Messages
4 years ago
No. I have disabled them.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
No idea. Most occurrences around this issue has been attributed to extensions or blockers. What ever the culprit it's localized to your environment. Works fine for me on multiple PC's and if it was global there would be posts everywhere. Has your Mac been updated lately?
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carterbunch
Tutor
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15 Messages
4 years ago
I would have to agree with you at this point. I have try another Mac Computer in the house and it is working. So,
I have tried chrome and it is working.
It seems to be something with this install of safari. Nothing at the hardware or router level since chrome works.
I have disabled all extensions in safari. I have made sure iCloud Private relay is disabled. I have restarted the computer. I have restarted. Safari several times. I have emptied the cache and cookies and history.
Is there some command that lets you reinstall or reset safari back to default settings?
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Check with Apple or Google for it. Have you reset your environment - both router and modem? No idea why I said this but nothing else to think of. Are other Macs on same version?
(edited)
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