New Member
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2 Messages
Google Assistant Voice Command for SNY
Has anyone gotten the Google Assistant Voice Command to change the channel to SNY (SportsNet New York), channel 639.
I can say channel 639 and it works, but saying SNY, SportsNet New York, SportsNet NY, etc etc doesn't work.
All other stations I have no issues with.
DIRECTVhelp
Community Support
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256.4K Messages
7 hours ago
Hi @oreobuckshot2022. Since your other channels are working perfectly by name, it sounds like the system is having a highly localized issue mapping the text 'SNY' or 'SportsNet New York' to channel 639.
As a quick test to see how the system reacts, try saying 'Tune to SportsNet New York' or 'Switch to SNY.' Sometimes adding a direct action word forces the software to look directly at the guide data instead of getting stuck. Kenneth, DIRECTV Community Team
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oreobuckshot2022
New Member
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2 Messages
7 hours ago
I tried all various combinations, "Tune to", "Switch to", "Watch". Also added the word "channel" to the end, etc. etc. Still no luck.
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DIRECTVhelp
Community Support
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256.4K Messages
7 hours ago
Thanks for confirming. We have specialists that can take a closer look and further investigate. Sending you a DM now. Kenneth, DIRECTV Community Team
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