Guide not loading

@klordo1 Please try these troubleshooting steps to fix the guide shortcut:

1. Delete and reinstall the DIRECTV App on your Onn Roku TV.
2. Check for and install any available updates on your Roku device.
3. Restart your Roku device by unplugging it for one minute, then plugging it back in.
4. Confirm that your Roku remote batteries are working properly.

If the issue persists, try restarting your TV and checking for any available system updates. Veilka, DIRECTV Community Team

Thank you. Yesterday I unplugged the TV, waited 60 seconds and plugged back in. Didn't work as the guide still wouldn't load using the up arrow. I checked for updates to the app but it was up to date. I will replace remote batteries next. 

Thank you for the update. If the issue persists after you replace the batteries, please check your DMs. We've sent a message to help further. Jerald, DIRECTV Community Team

Thank you. The issue also started with the use of the quick access DirecTV app on the Roku new home screen. The main DirecTV app never had this issue. 

You're welcome, and thanks for the additional details. Please make sure to check your DMs for further assistance. Jerald, DIRECTV Community Team