Tutor
•
15 Messages
Have sound but no video when watching from Safari web browser.
When I am using Mac mini 2018 with safari web browser. I am able to stream the audio of a program, but I get no video. I was able to use chrome, but that is not the browser I would like to use. I have check by using different HDMI cables, user different ports and adapters, but I get the same problem. I was able to airplay, use a lightning to HDMI dongle, from my phone to Mac mini and I get both sound and video. But not using the safari web browser.
carterbunch
Tutor
•
15 Messages
4 years ago
Does not. Same behavior. Sound, but no video.
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 years ago
Hi @carterbunch, we're here to help with your video issues.
Have you checked whether Safari has the latest version available? The DIRECTV STREAM service works on version 13 and above.
Please, make sure you are not using incognito mode, blockers or VPN because they will affect the service. By the way, thanks for your insight @bcbsncjlj!.
Quick question, what device are you trying to connect your Mac mini to?.
David, DIRECTV Community Specialist
0
0
carterbunch
Tutor
•
15 Messages
4 years ago
Safari - Version 15.2 (17612.3.6.1.6)
Mac mini - Version 12.1 (21C52)
No incognito mode, no vpn, no blockers.
Get Sound, but no video.
Chrome web browser works, but that is not my main browser.
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
4 years ago
From the information you provided earlier, The version of the safari you have is compatible to watch DIRECTV STREAM. The version of safari browser recommended is version 13+.
Get information on compatible devices to watch DIRECTV STREAM.
You can clear cookies caches to troubleshoot your viewing experience.
Learn more about cookies and how they can affect your DIRECTV STREAM viewing experience.
Let us know if that helps with your no video concerns..
Jennifer, DIRECTV Community Specialist.
0
0
speed
Contributor
•
7 Messages
3 years ago
Did anyone figure this one... I am running Safari 16.3 from macOS Ventura 13.2.1. Same deal ..no video..only audio. Tried all the above. Works in Chrome without any effort. No Extentions, blockers, etc. just raw browser out of the box.
Like others would like to use my main browser and not have to download / install another one just for one purpose.
Thanks
0
0
carterbunch
Tutor
•
15 Messages
3 years ago
Yes. You need to have HMDI cable connected monitor. I had one svga and one hdmi. When I replaced the svga with hdmi. It started working.
0
0
speed
Contributor
•
7 Messages
3 years ago
Sorry @carterbunch ... that's not the issue. Please start at the top if desired. This is DirecTV Streaming ... cannot see the video feed via Safari on Mac... everything is as the requirement state.. but, nothing video wise... only audio.
It seems to be well documented issue but, NO DirecTV solution. Works fine in Chrome and Firefox without any tweaks. Likely caused by Apple (Ventura or Safari itself) but, we need a fix!
0
0
speed
Contributor
•
7 Messages
3 years ago
Nope in my case.. always used firefox but, was moving off to the native Safari and cleaning off applications not needing .. just happen to try DTV stream in safari on my MacOs 13.3 Ventura MacBook Pro with all the latest patches / etc. nothing fancy … no extensions or pop up blockers .. default settings / nothing changed intentionally in settings for any reason. Just not been use Safari on it.. now that I want to move to it.. I’m like the above users … video doesn’t work! Audio only!
I’m open to try something new, typical things have not worked!
0
0
speed
Contributor
•
7 Messages
3 years ago
What are the standard settings and requirements in/for safari? I’m happy to got check these again?
have you tested with latest version of Safari / Ventura also?
0
0
speed
Contributor
•
7 Messages
3 years ago
Anyone else? - someone who has got it to work or tested it out on an actual Apple macOS device with Safari at least???
0
0
speed
Contributor
•
7 Messages
3 years ago
UPDATE: After Apple released the Ventura 13.3 with the Safari 16.4 update in it... this fixed my issue. I can NOW watch DirecTV Stream video and audio on my Mac in Safari. I changed nothing else or had to do anything post upgrade. I just worked!
0
0
speed
Contributor
•
7 Messages
3 years ago
You're right @bcbsncjlj - the public is the R&D and QA departments. And they wonder why people easily move to their competitors - sometimes monthly!!!!
0
0